Nathan Ramirez
Sacramento,CA
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
7
7
years of professional experience
Work History
Server Pro
Red Lobster
, California
01.2018 - Current
- Worked in four locations (Modesto, Stockton, Sacramento, Citrus Heights)
- Experienced in all positions in a restaurant, from management to hosting
Shift Lead
Dutch Bros
, CA
01.2019 - 01.2022
- Worked and trained in five different locations in the county
- Worked with Excel spreadsheets to assist with work orders and distribute tips properly
Internship
Fashion In The City (FITC)
Sacramento, CA
01.2024 - 05.2024
- Demonstrated organizational and multitasking skills by managing multiple projects simultaneously, meeting tight deadlines, and ensuring high-quality output
- Collaborated with the marketing team to design and update brochures, promotional materials, and blogs, ensuring brand consistency
Education
Bachelor of Arts - Fashion Merchandising And Management
Sacramento State University
Sacramento, CA12-2024
Associate of Science - Business Administration And Management
Modesto Junior College
Modesto, CA05-2021
Skills
Leadership
- Trained over 25 employees on how to manage multiple tables during dinner rush by teaching them how to listen to customer needs and prioritize those needs appropriately resulting in a positive and efficient customer experience
- Strengthened Dutch Bros and Red Lobster employees by providing training, coaching, and mentorship to new and existing employees, improving team competency and performance
Communication
- Interacted with all levels of personnel from the upper management team to the owner(s)
- Scheduled meetings and presentations with groups of up to 30 employees to address information, express ideas, facilitate group discussions, and provide and receive appropriate feedback for the company
Accounting
- Earned trust for keys to the register and passcodes to money vaults
- Providing accurate bookkeeping such as counting, distributing tips, and depositing money to banks
Volunteer Experience
Love Modesto, Summer 2021, Collaborated with a team of volunteers to complete tasks such as picking up trash in the busiest streets of Modesto., Helped raise awareness of local issues and contributed to increasing community participation and beautification of public spaces.
Languages
Spanish
Full Professional
English
Native/ Bilingual
References
- Farhad, Maroufkhani, Red Lobster General Manager, (209) 529-3033
- Chris, Wilson, Director of Operations for Northern Red Lobsters, cwilson@redlobster.com
- Anna, Nguyenvo, Red Lobster FOH Manager, Nguyenvo22@gmail.com, (916) 676-3346
- Rachel, Thomas, Dutch Bros Shop Manager, (209) 338-4330
- Kyle, Campbell, Director of Operations for Dutch Bros. in Stanislaus County, (503) 926-2373
Timeline
Internship
Fashion In The City (FITC)
01.2024 - 05.2024
Shift Lead
Dutch Bros
01.2019 - 01.2022
Server Pro
Red Lobster
01.2018 - Current
Bachelor of Arts - Fashion Merchandising And Management
Sacramento State University
Associate of Science - Business Administration And Management
Modesto Junior College
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