Nathan Reed
Olympia,US-0-WA
Summary
Results-driven professional with 10+ years of experience in troubleshooting and supporting diverse systems, such as Mac, PC, and networking environments. Proven expertise in customer service, SaaS, and help desk support, consistently delivering efficient and effective issue resolution. Seeking a customer support or help desk role to utilize technical and communication skills for delivering exceptional user experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Communications Technician
Panorama
01.2020 - Current
- Provide technical support to customers and staff for computer and AV-related issues
- Manage AV-over-IP equipment in all conference rooms, auditorium, TV studio, and restaurant
- Train retirement community residents and staff to use new AV equipment
IT and Facilities Manager
Westwood Baptist Church
01.2018 - 01.2020
- Provided network and desktop support to staff
- Managed company databases, file servers, and both wireless and wired infrastructure
- Upgraded, installed, and terminated network cables
- Supervised facility team members and oversaw maintenance of the facility
Technical Director
Westwood Baptist Church
01.2015 - 01.2020
- Oversaw all technical needs for the auditorium
- Designed and programmed theatrical lighting and maintained & repaired lighting equipment, and sound design for concerts, theater productions, and other various events
Senior Stage Technician
University of Wyoming
01.2013 - 01.2015
- Senior stage technician for a variety of stage productions-designing and programming lighting, sound design, stage managing, and automated and conventional light repair
Audio/Visual Technician
Twin Lakes Church
01.1998 - 01.2013
- Provided network and desktop support to staff
- Upgraded, installed, and terminated network cables
- Designed and programmed theatrical lighting and maintained & repaired lighting equipment
- Web design for the on-campus school
- Trained volunteers, staff, and students for technical ministries
Education
BS - Information Technology
Western Governors University
01.2023
Skills
- Customer Service
- Communication
- Problem Solving
- Troubleshooting
- SaaS
- Equipment upgrades
- Testing procedures
- Technical training
- Equipment maintenance
- Project management
- Remote support
- Network configuration
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
- CompTIA Security+
- ITIL Foundations
- AWS Cloud Practitioner
- Q-SYS Level 1 & 2
- Q-Sys Control 101
Timeline
Communications Technician
Panorama
01.2020 - Current
IT and Facilities Manager
Westwood Baptist Church
01.2018 - 01.2020
Technical Director
Westwood Baptist Church
01.2015 - 01.2020
Senior Stage Technician
University of Wyoming
01.2013 - 01.2015
Audio/Visual Technician
Twin Lakes Church
01.1998 - 01.2013
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
- CompTIA Security+
- ITIL Foundations
- AWS Cloud Practitioner
- Q-SYS Level 1 & 2
- Q-Sys Control 101
BS - Information Technology
Western Governors University
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