Nathan Robertston
Tahlequah,OK
Summary
Emergency Services Dispatcher with a passion for problem solving and leading less experienced dispatchers through high acuity call times; as well as 10 years call center experience.
Overview
13
13
years of professional experience
Work History
Emergency Dispatcher
Cherokee Nation Public Safety
Tahlequah, OK
04.2023 - Current
- Answer, prioritize, and send appropriate resources to 9-1-1 callers for emergency assistance
- Instruct callers on life saving measures
- Determine most appropriate routes for emergency response vehicles
- Assist callers in maintaining a calm demeanor during stressful events
- Maintain awareness of unit locations to aid in call delegation
- Disseminate call information based on call priority and unit availability
- Trained new dispatch personnel on protocols, software systems, and effective communication techniques.
- Engage with the public through non-emergent calls for service and provide excellence in public relations
Lead Dispatcher & ATAC
Cherokee County Sheriff's Office
Tahlequah, OK
02.2022 - 04.2023
- In addition to all the responsibilities listed under dispatcher, I served as the Assistant Agency Terminal Coordinator (ATAC) and assist the Dispatch Supervisor with administrative responsibilities, as the Lead Dispatcher.
- ATAC Responsibilities
- Monitor system use, enforce system discipline, and ensure that operating procedures are followed by all agency personnel
- Ensure the agency maintains proper security measures designed to prevent unauthorized use of the OLETS terminal (Oklahoma Law Enforcement Telecommunication System)
- Add and Remove authorized personnel from OLETS
- Take responsibility for agency compliance with OLETS/NCIC rules and regulations
- Represent agency during biennial or triennial audits conducted by the OLETS compliance team
- Lead Dispatcher Responsibilities
- Resolve any hardware or software issues that arise with office equipment
- Periodically come in unscheduled to assist during times of emergency
- Train new employees on Emergent & Non-emergent call taking, as well as filing procedures
- Assist with employee management & scheduling
Dispatcher
Cherokee County Sheriff's Office
06.2016 - 02.2022
- Answer, prioritize, and send appropriate resources to 9-1-1 callers for emergency assistance
- Instruct callers on life saving measures
- Determine most appropriate routes for emergency response vehicles
- Assist callers in maintaining a calm demeanor during stressful encounters
- Maintain awareness of unit locations to aid in call delegation
- Disseminate call information based on call priority and unit availability
- Enter Felony Offender information into a database (NCIC)
- Maintain filing system for offender documents
- Engage with the public through non-emergent calls for service and provide excellence in public relations
Manager
McDonald's
05.2013 - 07.2016
- Supervised team members throughout shift ensuring excellent customer experience
- Ensured any employee relation issues were properly documented
- Upheld all company and industry standards for health and safety
Education
Completion of EMT Course, With Honors - Emergency Medical Technician
Cherokee Nation EMT Program
Tahlequah, OK06-2024
High School Diploma -
Tahlequah High School
Tahlequah, OK05-2016
Skills
Word
Excel
OneDrive
PowerPoint
Outlook
OneNote
Google Docs
Google Sheets
Google Drive
Extensive experience assembling, configuring, and troubleshooting computer hardware
Adept in responding to technical support requests, both over the phone & email
Operating System Installation Experience (Windows 10 & 11/Linux)
Experience maintaining a data log
Observation of a repair room
Timeline
Emergency Dispatcher
Cherokee Nation Public Safety
04.2023 - Current
Lead Dispatcher & ATAC
Cherokee County Sheriff's Office
02.2022 - 04.2023
Dispatcher
Cherokee County Sheriff's Office
06.2016 - 02.2022
Manager
McDonald's
05.2013 - 07.2016
Completion of EMT Course, With Honors - Emergency Medical Technician
Cherokee Nation EMT Program
High School Diploma -
Tahlequah High School