Nathan Roe
Claremore,OK
Summary
Driven professional with a proven track record at Genesis Health Clubs, enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Expert in hospitality, adept in cash handling and time management, I significantly contribute to a safe and welcoming environment. Demonstrated ability to maintain composure under pressure, ensuring guest safety and satisfaction.
Overview
2
2
years of professional experience
Work History
Gym Desk Clerk
Genesis Health Clubs
2023.08 - 2024.08
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Lifeguard
Forest Creek Pool
2022.05 - 2024.07
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Jenks High School
Tulsa, OK05.2024
Skills
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Hospitality industry expertise
- Time Management
Soccer and Track
I started for one of the most successful teams in Oklahoma on the club level of soccer and I did that while running for my school in track. Ran track for 2 years and worked hard enough to make it to state my senior year in the 400 meter event.
Timeline
Gym Desk Clerk
Genesis Health Clubs
2023.08 - 2024.08
Lifeguard
Forest Creek Pool
2022.05 - 2024.07
High School Diploma -
Jenks High School
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