Nathan Russell
Charleston,SC
Summary
Experienced business professional with a strong background in account management, branch operations, and team coaching. Skilled in customer relationship management, conflict resolution, and sales forecasting. Proven ability to resolve escalations, negotiate agreements, and support profitable growth.
Overview
14
14
years of professional experience
Work History
Account Manager
Airgas
Florence , SC
03.2017 - 10.2026
- Cultivated strong customer relationships with manufacturing, healthcare, and welding sectors to drive satisfaction and loyalty.
- Facilitated contract renewals and negotiated agreements to align with customer needs and enhance retention.
- Negotiated contracts with clients to maximize profitability.
- Addressed customer issues through proactive communication via phone, email, and on-site visits to ensure timely resolutions.
- De-escalated customer interactions by providing alternative solutions to issues.
- Monitored sales activity in CRM to ensure accurate records. in CRM and account records.
- Provided training and guidance to new Account Managers.
- Onboarded new team members to integrate into the organization.
Branch Manager
Terex
Lexington, SC
11.2014 - 02.2017
- Managed Terex branch operations across sales, service, and customer support.
- Oversaw customer accounts and resolved branch service issues.
- Trained branch staff on processes, policies, and customer service.
- Directed daily staff schedules and workload priorities.
- Monitored safety practices and enforced site compliance.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
General Manager
Safety West, Inc.
Salt Lake City, Utah
03.2013 - 10.2017
- Led staff hiring, coaching, scheduling, and performance reviews.
- Improved workflows between sales, warehouse, and delivery functions.
- Resolved customer issues for industrial safety accounts.
- Trained employees on duties, policies and procedures.
Education
GreenMBA - Sustainability
Dominican University
San Rafael, CA03-2010
MBA - Finance
University of California, Berkeley
Berkeley, CA06-1975
Bachelor of Science - Accounting
University of California, Berkeley
Berkeley, CA06-1973
Skills
- Contract negotiation
- Account retention
- Sales forecasting
- Sales strategy
- CRM management
- Account reporting
- Client relationship management
- Conflict resolution
- Staff onboarding
Timeline
Account Manager
Airgas
03.2017 - 10.2026
Branch Manager
Terex
11.2014 - 02.2017
General Manager
Safety West, Inc.
03.2013 - 10.2017
GreenMBA - Sustainability
Dominican University
MBA - Finance
University of California, Berkeley
Bachelor of Science - Accounting
University of California, Berkeley