Nathan Serna
Round Rock,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Hardworking and proactive employee.
Overview
13
13
years of professional experience
Work History
Food and Beverage Director
Berry Creek Country Club
Georgetown, TX
04.2020 - Current
- Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
Bar and Floor Manager
AJO Restaurants
Round Rock, United States
02.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
Route Sales Representative
Unifirst Corp.
Austin, TX
01.2017 - 02.2019
- Maintained positive relationships with customers on and off route
- Immediately addressed problems with customers to promote speedy resolution.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Handled customer concerns and issues effectively and efficiently
Floor Manager and Banquet Coordinator
Wildfire Restaurant
Georgetown, TX
10.2011 - 01.2016
- Evaluated team and employee performance in order to develop and implement effective corrective actions to provide the best service possible.
- Encouraged and motivated team of 28 servers/bartenders to deliver superior service in every customer interaction.
- Made personal recommendations for customers by sharing product knowledge to provide the best experience at wildfire.
- Executed bar promotions , markdowns and pricing to drive sales and meet goals.
- Maintained product stock to accommodate restaurant clientele.
Education
Georgetown High School
Georgetown Texas 05.2013
Skills
- Guest Services
- Inventory control procedures
- Merchandising expertise
- Lost prevention
- Product Promotions
- Problem solving
- Leadership
- People skills
Timeline
Food and Beverage Director
Berry Creek Country Club
04.2020 - Current
Bar and Floor Manager
AJO Restaurants
02.2019 - Current
Route Sales Representative
Unifirst Corp.
01.2017 - 02.2019
Floor Manager and Banquet Coordinator
Wildfire Restaurant
10.2011 - 01.2016
Georgetown High School