Nathan Shaffer
Altoona,PA
Summary
Versatile Customer Service and Inventory Management Professional experienced in enhancing operational efficiency and customer satisfaction. Fostered strong customer relationships, resolved inquiries, and ensured product availability through proactive engagement and effective inventory strategies.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Assistant Store Manager
Rural King
Altoona, PA
02.2025 - Current
- Managed daily store operations and ensured efficient workflow among team members.
- Trained new employees on customer service and store policies effectively.
- Assisted in inventory management by conducting regular stock checks and audits.
- Coordinated promotional displays to enhance product visibility and customer engagement.
Home Furnishing Consultant
Wellsvillegroup at Ashley Homestore
Altoona, Pennsylvania
10.2024 - 01.2025
- Assisted clients in selecting furniture that meets their needs and preferences.
- Resolved customer inquiries and concerns to ensure satisfaction during purchase process.
- Managed inventory levels and ensured product availability for customer demands.
Sales Specialist
Lowe's
Altoona
03.2021 - 08.2024
- Provided product demonstrations to educate customers on features and benefits.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Maintained inventory levels and organized merchandise displays for optimal visibility.
Customer Service Representative
iQor
Altoona
08.2020 - 01.2021
- Resolved customer complaints and ensured satisfactory resolutions.
- Assisted customers with inquiries and provided product information.
- Handled high volumes of calls while maintaining professionalism.
Collision Repair Paint Prep Team Member
Stucky Automotive
Altoona
12.2019 - 04.2020
- Prepared customer vehicles for painting, ensuring high standards of quality and efficiency.
- Collaborated with team members to enhance vehicle check-in processes, improving overall workflow.
- Ensured cleanliness of service area by regularly organizing and cleaning workspaces. and organization of the service area.
Leader
Lawn Order
05.2019 - 12.2019
- Achieved weekly and monthly production goals, enhancing Landscape Maintenance Crew's overall effectiveness.
- Led team meetings to coordinate project goals, fostering alignment and collaboration among members.
- Implemented workflow improvements, streamlining operations processes for better team performance.
Technician support
Safelite Auto Glass
03.2019 - 05.2019
- Replaced windshields and other automotive glass.
- Guided and supported staff members throughout the entire production process.
- Guided and supported staff members throughout production process to ensure smooth operations.
Audio Technician
Rhythm and Sound LLC
04.2018 - 12.2018
- Installed audio equipment for private celebrity and corporate events, ensuring optimal sound quality and client satisfaction across Los Angeles county.
- Operated audio equipment for live events and studio recordings.
- Collaborated with artists to understand their audio requirements and preferences.
Call center customer support team for DirectTV
iQor
11.2016 - 07.2017
- Executed problem solving strategies in high volume atmosphere to enhance customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales Consultant
Dean Patterson Chevrolet Cadillac Mazda Hyundai
Altoona, United States
05.2016 - 08.2016
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Collaborated with the finance team to facilitate vehicle financing options.
- Completed 2 months of sales training and gained 2 months of high-pressure sales experience on the floor.
Support Specialist
JC Penney
06.2013 - 06.2015
- Coordinated loading dock operations, managed inventory, and delivered customer support in-person and via phone during regular and peak seasons.
- Assisted customers with inquiries and product selection in a fast-paced retail environment.
- Managed inventory levels and organized stock to ensure product availability.
Education
Associate of Applied Science - Collision Repair Technology
Pennsylvania College of Technology
Williamsport, PA 08.2012 - 01.2015
High School Diploma -
Altoona Area High School
Altoona, United StatesSkills
- Inventory Management
- Home Furnishing Trends
- Sales Strategy
- Quality Control
- Problem Solver
- Attention to detail
- Customer Focused
- Interpersonal Skills
- Fast Learner
Timeline
Assistant Store Manager
Rural King
02.2025 - Current
Home Furnishing Consultant
Wellsvillegroup at Ashley Homestore
10.2024 - 01.2025
Sales Specialist
Lowe's
03.2021 - 08.2024
Customer Service Representative
iQor
08.2020 - 01.2021
Collision Repair Paint Prep Team Member
Stucky Automotive
12.2019 - 04.2020
Leader
Lawn Order
05.2019 - 12.2019
Technician support
Safelite Auto Glass
03.2019 - 05.2019
Audio Technician
Rhythm and Sound LLC
04.2018 - 12.2018
Call center customer support team for DirectTV
iQor
11.2016 - 07.2017
Sales Consultant
Dean Patterson Chevrolet Cadillac Mazda Hyundai
05.2016 - 08.2016
Support Specialist
JC Penney
06.2013 - 06.2015
Associate of Applied Science - Collision Repair Technology
Pennsylvania College of Technology
08.2012 - 01.2015
High School Diploma -
Altoona Area High School