Nathan S. Hess
Nescopeck,PA
Summary
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
17
17
years of professional experience
Work History
Technician
FiberTel INC
05.2026 - Current
- Install fiber optic, Category 5e, Category 6/6A, coax, and other low-voltage cabling.
- Perform cable termination, testing, troubleshooting, documentation, and MDF/IDF builds.
- Install and program security camera systems, paging systems, wireless systems, cellular boost systems, sound masking systems, telephone systems, access control systems, intrusion systems, low-voltage lighting systems, conduit/raceway systems, and electrical systems. -
- Assist with network setup as needed for various systems.
- Work on both inside- and outside-plant cabling.
- Assist with jobsite setup and cleanup; maintain a clean and organized work vehicle.
- Perform various duties as assigned, including building/property maintenance and shop assistance
Telecoms Installation Tech Level III
KGPCo Services LLC
06.2022 - 03.2026
- Installation and termination of CAT (Ethernet) cabling and fiber optic systems
- Installation of network cabinets and ladder rack infrastructure
- Equipment installation, startup, and turn-up procedures
- Secondary DC power installation and distribution
- Installation of Fuse Panels, breakers, and fuses
- Cable routing, labeling, and documentation to proper specifications
- Ability to interpret and follow MOPs (Methods of Procedure)
- Site surveys and technical assessments
- Inventory handling, material delivery coordination
- Customer interaction and on-site service support
Owner/Operator
Hess HVAC and Handyman
11.2021 - 06.2022
- Using knowledge in the HVAC field to help customers diagnose problems, update heating and cooling systems, install more energy efficient units, and perform maintenance and service work.
- Create unique customer experience to gain loyal customers and expand clientele based on high performance reviews.
- Proficient in part ordering, rebates, billing, record keeping, and daily business management tasks
- Experienced in social media advertising, customer relationships, and customer communication
HVAC Technician
Ackley Heating and Cooling
08.2020 - 11.2021
- Licensed and insured heating and cooling technician
- Assessing and diagnosing problematic situations and designing solutions based on direct customer needs
- Ordering parts, monitoring and tracking of part delivery, install, rebate, and customer satisfaction
- Proficient in electrical work, duct work, install, service, and repair of both heating and cooling units in both residential and commercial situations.
Chemical Operator
Ingredion
04.2011 - 10.2019
- Operation of heavy machinery
- Pulling of samples, testing, recording, and reporting on chemical levels in starch
- Loading and unloading of delivery trucks
Cook
East End Pizza
11.2009 - 04.2011
- Management of daily kitchen operations
- Proficient in customer communication and service to create a 5 star customer experience
- Cooking and training other staff members of the proper performance and delivery of the menu
Education
Heating and Cooling
Columbia-Montour Area Vocational Technical School
Bloomsburg, PA 04-2021
Luzerne Community College
Nanticoke, PA01-2012
Berwick Area High School
Berwick01-2010
Skills
- Equipment installation
- Cable management
- Troubleshooting
- Time management abilities
- Worksite safety
- Customer service
Timeline
Technician
FiberTel INC
05.2026 - Current
Telecoms Installation Tech Level III
KGPCo Services LLC
06.2022 - 03.2026
Owner/Operator
Hess HVAC and Handyman
11.2021 - 06.2022
HVAC Technician
Ackley Heating and Cooling
08.2020 - 11.2021
Chemical Operator
Ingredion
04.2011 - 10.2019
Cook
East End Pizza
11.2009 - 04.2011
Heating and Cooling
Columbia-Montour Area Vocational Technical School
Luzerne Community College
Berwick Area High School