Nathan Stafford
Tamarac,FL
Summary
Enthusiastic and motivated individual passionate about law enforcement. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Eager to learn and gain experience towards becoming a law enforcement officer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Nike
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created appealing visuals with store merchandise to help drive sales.
- Lead employees through projects with experience and ideas.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained work performance in a setting with upwards of 5000-10000 customers per day.
Operations Manager at Shell Gas Station
Eagle T
11.2020 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed and oversaw finances.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2019
Skills
- Hospitality and Accommodation
- Customer Data Confidentiality
- Safe Work Practices
- Membership Inquiries and Renewals
- Complex Problem-Solving
- Complex Product Knowledge
- Presenting Solutions
- Speaking Clearly
- Customer Service and Assistance
- Complaint Escalation
Certification
- FDLE Criminal Justice Basic Abilities Test (CJBAT)
Timeline
Customer Service Associate
Nike
01.2022 - Current
Operations Manager at Shell Gas Station
Eagle T
11.2020 - 02.2022
High School Diploma -
Coral Glades High School
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