Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
WESTERN MILWAUKEE ACCOUNT MANAGER
PURE WINE AND SPIRITS
05.2024 - Current
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Senior Salesperson Off Premise
Frank Liquor Company
01.2021 - 04.2024
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Stayed current on company offerings and industry trends.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Head Bartender
In Good Spirits
01.2015 - 01.2021
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
High School Diploma -
Fort Atkinson High School
Fort Atkinson, WI
07.2011
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Upselling
Sales tactics
Opportunities Identification
Schedule Management
Goal-Oriented
Relationship Building
Customer Satisfaction
Timeline
WESTERN MILWAUKEE ACCOUNT MANAGER
PURE WINE AND SPIRITS
05.2024 - Current
Senior Salesperson Off Premise
Frank Liquor Company
01.2021 - 04.2024
Head Bartender
In Good Spirits
01.2015 - 01.2021
High School Diploma -
Fort Atkinson High School
Similar Profiles
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits