Rikki Gurney
Council Bluffs,IA
Summary
Diligent Account Manager with 15+ years of experience working directly with customers & clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in all sales & customer based interactions.
Overview
9
9
years of professional experience
Work History
Western Account Manager
Exile Brewing Company
Council Bluffs, IA
04.2023 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with sales team to collectively drive growth and market share.
Senior Account Manager
Doll Distributing LLC
Council Bluffs, IA
04.2015 - 04.2023
- Managed key account relationships, ensuring customer loyalty and retention.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Monitored competitor activities in order to stay ahead of the competition.
- Provided ongoing training and support to junior team members on sales techniques and processes.
Education
Bachelor of Arts - Communication Studies
Bellevue University
Bellevue, NE01-2007
Skills
- Project Management
- Sales Analysis
- Customer Training
- Client Relationship Management
- Account Management
- Account Servicing
- Brand Management
- Sales Development
- Customer Service
- Client Relationship Building
- Sales Reporting
- Sales Solutions
- Sales Expertise
- Relationship Building
References
References available upon request.
Timeline
Western Account Manager
Exile Brewing Company
04.2023 - Current
Senior Account Manager
Doll Distributing LLC
04.2015 - 04.2023
Bachelor of Arts - Communication Studies
Bellevue University
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