Nathan Stillwell
Minnetonka,MN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
The Wine Thief & Ale Jail
10.2011 - 03.2023
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Account Manager
Cat & Fiddle L.L.C.
10.2010 - 10.2013
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Associate of Arts - Visual Communication
Brown College
Minneapolis, MN05.1999
Skills
- Product Costing
- Total Quality Management
- Staff Training
- Employee Scheduling
- Vendor Negotiations
- Sales Expertise
- Safety Assurance
- Project Management
Timeline
General Manager
The Wine Thief & Ale Jail
10.2011 - 03.2023
Account Manager
Cat & Fiddle L.L.C.
10.2010 - 10.2013
Associate of Arts - Visual Communication
Brown College
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