Nathan Swartwood
Rushville,NY
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization as well as excellent customer service experience. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
16
16
years of professional experience
Work History
Warehouse Manager
Basin Wine & Spirits
Pittsford, NY
09.2014 - Current
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Receive incoming orders into the system
- Efficiently store product
- Prepare and deliver orders
- Product placement
- Customer service and dispute resolution
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Basic maintenance and cleaning
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Site Manager
Pond Tile And Marble
Rushville, NY
02.2008 - 01.2014
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Assumed responsibility for personnel deployed to work site.
- Resolved issues between employees and customers using company policies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Marcus Whitman High School
Rushville, NY1997
Skills
- Equipment Maintenance
- Quality Assurance
- Shipping and Receiving
- Problem Solving
- Inventory Management
- Material Handling
- Vendor Relationship Management
- Customer Care
References
References available upon request.
Timeline
Warehouse Manager
Basin Wine & Spirits
09.2014 - Current
Site Manager
Pond Tile And Marble
02.2008 - 01.2014
High School Diploma -
Marcus Whitman High School