Nathan Swetz
Chico,CA
Summary
Current Patient Navigator committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.
Overview
12
12
years of professional experience
Work History
MAT Patient Navigator
Aegis Treatment Centers
10.2023 - Current
- Educated patients on insurance and healthcare plans.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Coached patients on self-advocacy.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Lead Supervising Counselor
Aegis Treatment Centers
07.2022 - 10.2023
- Developed and updated clinical policies, procedures, treatment manuals and training curriculum.
- Completed periodic statistical reports based on comprehensive patient data, submitting to headquarters for further analysis.
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
- Developed and maintained relationships with parents and community agencies, supporting targeted and holistic counseling services through interdisciplinary partnerships.
Early Recovery Counseling Specialist
Aegist Treatment Centers
01.2022 - 07.2022
- Tracked client participation in treatment services to identify attendance issues.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Documented case management activity for accurate, reliable records.
SUD Registered Counselor
Aegis Treatment Centers
10.2021 - 01.2022
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
Team Captain
Red Lobster
10.2015 - 10.2023
- Contribute to team effort by accomplishing related results as needed
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Promptly address customer service issues and refer customers to management when necessary
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
Courier Driver
COOPER COURIER
09.2014 - 07.2019
- Medical Courier, delivering blood and medical supplies for Blood Source and Zimmer Biomet in Northern CA areas
Sales Associate
JCPenney
11.2014 - 01.2016
- Working independently or with team members with greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies
Shift Manager (full-time)
Taco Bell
02.2013 - 01.2016
- Inventory and ordering for food supplies, opening and closing store, counting safe at the end of night or beginning of day to make sure money amount is always correct, facilitating when staff takes brakes, watching labor hours, calling in or off employees depending on pace of business, handling customer complaints and concerns, making food, ensuring food prep is always up to standards
Education
Psychology -
California State University, Chico
Chico, CA12.2020
Psychology - undefined
Shasta College
Redding, CA12.2018
Skills
- Psychology
- Time Management
- Teamwork
- Quick Learner
- Customer service
- Motivated
- Confidentiality
- Grief support
- Community advocate
- Insurance expert
Timeline
MAT Patient Navigator
Aegis Treatment Centers
10.2023 - Current
Lead Supervising Counselor
Aegis Treatment Centers
07.2022 - 10.2023
Early Recovery Counseling Specialist
Aegist Treatment Centers
01.2022 - 07.2022
SUD Registered Counselor
Aegis Treatment Centers
10.2021 - 01.2022
Team Captain
Red Lobster
10.2015 - 10.2023
Sales Associate
JCPenney
11.2014 - 01.2016
Courier Driver
COOPER COURIER
09.2014 - 07.2019
Shift Manager (full-time)
Taco Bell
02.2013 - 01.2016
Psychology - undefined
Shasta College
Psychology -
California State University, Chico
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