Nathan Thompson
Virginia Beach,US-VA
Summary
Experienced with logistics analysis, supply chain management, and process optimization. Utilizes data-driven strategies to improve operational efficiency and achieve cost savings. Knowledge of strategic planning, problem-solving, and effective communication for successful logistics management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Analyst
WR Systems
Norfolk, VA
09.2023 - Current
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
- Conducted monthly counts of inventory at different locations.
- Troubleshot complex issues with databases, resolving problems quickly and effectively to minimize disruptions to end-users'' work.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Self-motivated, with a strong sense of personal responsibility.
Logistics Analyst
Professional Analysis Inc
Norfolk, VA
03.2024 - 09.2024
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Issued timely and accurate responses to both internal and external inquiries.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Logistics Specialist
United States Navy, USN
Norfolk, VA, VA
02.2018 - 02.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Validated inventory levels and updated systems using handheld devices.
- Sourced vendors, built relationships and negotiated prices.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Customer Service Manager
Sams Club
Fort Smith, AR, AR
08.2016 - 02.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
1st Assistant Manager
Kentucky Fried Chicken
Fort Smith, AR, AR
06.2009 - 08.2016
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
Education
General Education Diploma - General Studies
Arkansas High School
Van Buren, AR09.2016
Skills
- Cost Management
- Materials and Supply Allocation
- Team Guidance and Management
- Technical Data Provisioning and Analysis
- Employee Training
- Logistics Process Improvement
- Inspecting Goods
- Shipment Coordination
- International Shipments
- Time Management
- Office Supplies and Inventory
- Inventory Restocking
- Operating Forklift up to 35k
- Records Accuracy
- Monthly Inventory
- Warehousing and Delivery
- Inventory Accuracy
- Critical Thinking
- Active Listening
- Overseeing Deliveries
- Microsoft Office
- Customer Relations
- Microsoft Excel
- Warehouse management
- Analytical thinking
- Problem-solving
Certification
- Computer Operator, The United States Department of Labor - 2000 Hours
- Manager, Retail Store, The United States Department of Labor - 6000 Hours
- Administrative Service Manager, The United States Department of Labor - 4000 hours
- Postal Service Clerk, The United States Department of Labor - 4000 Hours
- Certified Forklift Operator, United States Navy
- 6sigma, Yellow Belt
- 6sigma, White Belt
- 6sigma, White Belt in Logistics
Timeline
Logistics Analyst
Professional Analysis Inc
03.2024 - 09.2024
Logistics Analyst
WR Systems
09.2023 - Current
Logistics Specialist
United States Navy, USN
02.2018 - 02.2023
Customer Service Manager
Sams Club
08.2016 - 02.2018
1st Assistant Manager
Kentucky Fried Chicken
06.2009 - 08.2016
General Education Diploma - General Studies
Arkansas High School