MS Office
Nathan Trinh
Solutions Engineer
Houston,TX
Summary
Proficient Solutions Engineer with 4 years of experience that is skilled in overseeing technical staff ensuring that projects are completed on schedule and according to specifications. Detailed, organized and hardworking, combined with effectively communicating project specifications and procedures.
Overview
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Solutions Engineer
EOG Resources Inc
Houston, TX
03.2017 - Current
- Manage 8-person software development team, including 4 software applications with 650+ Users.
- Develop and initiate projects, manage project schedules, and monitor performance.
- Conduct design reviews and test software to transition from design, prototype, through production and completion.
- Utilize strong interpersonal and communication skills to convey customer requirements in compliance with company standards.
- Design software specs that integrate with customer and business objectives.
- Train and deploy desktop/mobile, commercial grade, inventory tracking software.
- Assist customers by providing application support as well as travel to field customers to analyze their needs.
- Liaise with company executives and directors to acquire resources to move projects forward.
Bodily Injury Claims Specialist III
Gainsco Auto Insurance
Dallas, TX
05.2014 - 06.2016
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Negotiate and settle bodily injury claims with attorney represented cases.
- Develop and mentor peers for internal promotions.
Bodily Injury Claims Specialist II
Liberty Mutual Insurance
Irving, TX
05.2012 - 05.2014
- Investigated and resolved liability for auto and home claims.
- Communicated and negotiated effectively with attorneys and customers.
- Settled pre-litigated cases timely and efficiently with detailed organization.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Bodily Injury Claims Examiner
Government Employees Insurance Company
Dallas, TX
01.2010 - 04.2012
- Resolved liability disputes from automobile claims in 9 states.
- Negotiated and settled bodily injury claims for third parties.
- Built and assisted staff council in defending claims currently in suit
- Countered and defended liability decisions for claims under arbitrations.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
General Manager
Tech Computer Solutions
Lubbock, TX
08.2007 - 05.2009
- Established a computer repair business with two other partners.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Built, customized and repaired technology based on staff requests.
Education
Master of Business Administration -
Texas Tech University, Rawls College of Business
Lubbock, TX 08.2013 - 12.2015
Bachelors of Business Administration - Marketing/Management
Texas Tech University, Rawls College of Business
Lubbock, TX 09.2006 - 12.2009
Skills
Project planning and development
Customer Relations
Schedule Management
SQL analytics
Software
SAP BusinessObjects
Tibco Spotfire
Timeline
Solutions Engineer
EOG Resources Inc
03.2017 - Current
Bodily Injury Claims Specialist III
Gainsco Auto Insurance
05.2014 - 06.2016
Master of Business Administration -
Texas Tech University, Rawls College of Business
08.2013 - 12.2015
Bodily Injury Claims Specialist II
Liberty Mutual Insurance
05.2012 - 05.2014
Bodily Injury Claims Examiner
Government Employees Insurance Company
01.2010 - 04.2012
General Manager
Tech Computer Solutions
08.2007 - 05.2009
Bachelors of Business Administration - Marketing/Management
Texas Tech University, Rawls College of Business
09.2006 - 12.2009