Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathan Veloz

Uniondale,New York

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Head Teller

Citibank
02.2022 - Current
  • Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
  • Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.

Firefighter

Fire Department City Of New York
12.2021 - 03.2022
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Assisted with regular maintenance of firefighting equipment.
  • Developed and implemented fire safety plans to increase preparedness and rapid response.
  • Completed training to stay in peak physical fitness and handle challenging tasks.

Retail Sales Associate

AutoZone
11.2019 - 02.2020
  • Utilized upselling techniques to promote additional products and increase sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

BURGER KING
11.2016 - 12.2018
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts -

Nassau Community College
Garden City, NY
12.2025

High School Diploma -

Academy Charter School
Hempstead, NY
08.2021

Skills

    -Leadership

    -Customer service

    -Cash handling

    -Trustworthiness

    -Teamwork

    -Financial knowledge

    -Compliance and regulation

    -Organization skills

    -Technology proficiency

    -Problem solver

    -Team management

    -Attention to detail

    -Adaptability

Languages

Spanish
Native or Bilingual

Timeline

Head Teller

Citibank
02.2022 - Current

Firefighter

Fire Department City Of New York
12.2021 - 03.2022

Retail Sales Associate

AutoZone
11.2019 - 02.2020

Cashier

BURGER KING
11.2016 - 12.2018

Associate of Arts -

Nassau Community College

High School Diploma -

Academy Charter School

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Nathan Veloz