Nathan Webb
Eugene
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
25
25
years of professional experience
1999
1999
years of post-secondary education
Work History
Account Manager
Gensco
Eugene
10.2018 - Current
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with clients through regular communication.
- Coordinated product deliveries and service schedules for clients.
- Analyzed client needs to tailor solutions effectively.
- Collaborated with sales teams to support account growth initiatives.
- Resolved client issues promptly to maintain service quality.
- Prepared reports on account performance for senior management review.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Addressed customer questions and concerns regarding products and services.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
Assistant Store Manager
Les Schwab
Eugene
03.2012 - 10.2018
- Assisted in daily store operations and staff management.
- Managed inventory levels and coordinated product ordering processes.
- Developed training programs for new employees and ongoing staff development.
- Ensured compliance with safety and operational standards in the store.
- Oversaw customer service initiatives to enhance customer satisfaction.
- Monitored financial performance and managed cash handling procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Store Manager
Les Schwab
Ferndale
06.2005 - 03.2012
- Assisted in daily store operations and staff management.
- Managed inventory levels and coordinated product ordering processes.
- Developed training programs for new employees and ongoing staff development.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a safe working environment by enforcing safety regulations.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Sales and Service Representative
Les Schwab
Springfield
08.2000 - 06.2005
- Assisted customers with product inquiries and service requests.
- Processed sales transactions accurately and efficiently.
- Maintained knowledge of product features and promotions.
- Educated customers on product usage and benefits.
- Organized merchandise displays to attract customer attention.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Followed up on all pending orders to ensure delivery within established timelines.
- Provided assistance in resolving escalated customer complaints or disputes.
- Assisted customers with product selection and order placement.
- Participated in training sessions to stay current with new products, services, technology.
- Prepared detailed quotes for prospective customers.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Worked closely with other departments to ensure effective communication between teams.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
Education
Churchill High School
Eugene, OregonSkills
- Account management
- Customer relationship management
- Client needs analysis
- Revenue growth strategies
- Business development
- Performance reporting
- Effective communication
- Problem solving
- Conflict resolution
- Client meetings
- Client relations
- Sales
- Sales development
- Relationship building
- Acquiring new customers
- Overcoming objections
- Cold calling skills
- Client relationship building
- Staff management
- Relationship building and management
- Upselling
- Data analytics
- Lead prospecting
- Goal setting
- Goals and performance
Timeline
Account Manager
Gensco
10.2018 - Current
Assistant Store Manager
Les Schwab
03.2012 - 10.2018
Assistant Store Manager
Les Schwab
06.2005 - 03.2012
Sales and Service Representative
Les Schwab
08.2000 - 06.2005
Churchill High School