Nathan Whitfield
Ypsilanti
Summary
Motivated and detail-oriented Eastern Michigan University student entering sophomore year, seeking to contribute to an upscale dining environment as a server. Known for polished communication, strong interpersonal presence, and the ability to create a refined guest experience through attentive service and thoughtful upselling. Brings a high level of professionalism, time management, and adaptability in fast-paced settings, along with a genuine passion for hospitality and delivering exceptional customer satisfaction. Eager to leverage prior service experience, a strong work ethic, and a commitment to excellence to exceed guest expectations and contribute to a high-performing team.
Overview
4
4
years of professional experience
Work History
Office Assistant
DECA
Ypsilanti, MI
08.2025 - Current
- Supported data entry tasks, ensuring accuracy in record-keeping and database management.
- Collaborated with team members on project initiatives, contributing to effective teamwork and communication.
- Provided exceptional customer service by addressing inquiries promptly and professionally during office hours.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Tire Technician
Discount Tire
Benton Harbor, MI
05.2025 - 08.2025
- Assisted customers with tire selection based on vehicle specifications and needs.
- Communicated effectively with team members to coordinate workflow during peak hours.
- Adapted quickly to new processes and technologies within tire service operations.
- Improved customer satisfaction by providing timely and accurate tire services.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Back Server
The Mark III
Saint Joseph, MI
01.2025 - 05.2025
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to support efficient service operations.
- Adapted quickly to changing situations, ensuring seamless service during high-demand periods.
- Trained new back servers on operational procedures and best practices for service excellence.
- Demonstrated strong knowledge of menu items to assist guests in making informed decisions when needed.
- Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.
Upscale Server
The Lake House
Saint Joseph, MI
06.2024 - 10.2025
- Resolved customer complaints efficiently to maintain positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Manager
Fishin' Hole
Saint Joseph, MI
01.2023 - 05.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Managed inventory processes, optimizing stock levels and minimizing waste.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Busser
Papa Vinos
Saint Joseph, MI
09.2022 - 01.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted waitstaff by clearing tables promptly and efficiently during busy shifts.
- Supported kitchen staff by restocking supplies and ensuring timely availability of utensils.
- Monitored table settings to ensure readiness for incoming guests, improving turnover rates.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Marketing
Eastern Michigan University
Ypsilanti05-2029
High School Diploma -
St. Joseph Highschool
St. Joseph05-2025
Skills
- Customer service
- Positive attitude
- Time management
- Verbal communication
- Dedicated team player
- Organizing and categorizing
- Prioritizing work
- Strong problem solver
Timeline
Office Assistant
DECA
08.2025 - Current
Tire Technician
Discount Tire
05.2025 - 08.2025
Back Server
The Mark III
01.2025 - 05.2025
Upscale Server
The Lake House
06.2024 - 10.2025
Manager
Fishin' Hole
01.2023 - 05.2024
Busser
Papa Vinos
09.2022 - 01.2023
Marketing
Eastern Michigan University
High School Diploma -
St. Joseph Highschool