Nathan Wills
Knoxville,TN
Summary
Dedicated worker with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
13
13
years of professional experience
Work History
Dispatcher
Cedar Bluff Towing
Knoxville, TN
05.2017 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Dispatched drivers to meet daily delivery needs for company customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Tracked changes in computer system to keep records current and accurate.
- Maintained logs of all incoming calls and assigned tasks.
Blackjack Dealer
Black Diamond Casino Events
Cincinnati, OH
12.2010 - Current
- Loaded and unloaded equipment and tables from trucks
- Setup gaming tables, chairs, and DJ stage to look like a real casino
- Provided exceptional customer service while interacting with patrons at the table.
- Performed functional game duties quickly by efficiently handling money and chips.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Maintained a clean, orderly gaming area to ensure customer satisfaction.
- Explained game and casino rules to guests.
Delivery Driver
Lowes Home Improvment
Dublin, OH
09.2015 - 05.2016
- Drove 26ft box trucks and flatbed straight trucks to deliver appliances and products
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reported delays and accidents to stations.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address using forklifts and dollies
- Installed new appliances and removed old units from customer's home without causing damage
Education
Commercial Drivers License -
Roadmaster Drivers School
Columbus, OH07.2015
Some College (No Degree) - General Education Studies
Bowling Green State University
Bowling Green, OH2013
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH2012
Skills
- Work Order Management
- Customer Relations
- Service Coordination
- Database Management
- Forklift certified
- CDL with tanker, double and triple trailer endorsements
Timeline
Dispatcher
Cedar Bluff Towing
05.2017 - Current
Delivery Driver
Lowes Home Improvment
09.2015 - 05.2016
Blackjack Dealer
Black Diamond Casino Events
12.2010 - Current
Commercial Drivers License -
Roadmaster Drivers School
Some College (No Degree) - General Education Studies
Bowling Green State University
High School Diploma -
Gahanna Lincoln High School
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