Nathan Wilson
Durham,NC
Summary
Dynamic professional with strong communication skills and a solid background in company operations, including logistics, customer service, and sales. Proven ability to manage customer accounts efficiently to promote company growth and boost customer satisfaction. Excited to leverage expertise in communication and company operations in order to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
1-800 Pack Rat/Zippy Shell Inc.
Remote
06.2022 - Current
- Efficiently managed up to 40 customer accounts through email and phone calls per day.
- Exceeded company expectations by completing 95% of assigned tasks the same day.
- During peak season, I secured sales for local moves, clearly explaining the process and pricing for customers.
- Employed upselling techniques, creating a greater margin for sale.
- Demonstrated excellent phone etiquette and proficient knowledge of company policies, consistently receiving over 94% on QA scores, and earning several glowing customer reviews.
- Negotiated payouts for vendors, and professionally resolved payout discrepancies and customer disputes.
- Demonstrated proficiency in the Microsoft Office suite, particularly Outlook, Word, Teams, and Excel.
- Collaborated with other teams, including resolutions and sales, to create better systems for company operations.
- Secured certificates of insurance, bond letters, and other necessary paperwork to ensure compliance with industry regulations, reducing the risk of fines or penalties.
Student Life Assistant
Judson College
Wake Forest, NC
01.2021 - 05.2022
- Enhanced student engagement by organizing and executing campus events and activities.
- Served as a mentor to incoming students, offering guidance and support throughout their transition to college life.
- Provided oversight of the student life center, ensuring a safe and welcoming environment for student success.
Sales Associate
Gotta Run, Running Store
Spartanburg, SC
08.2018 - 05.2020
- Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to create engaging store displays and promotions.
- Operated the cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
Bachelor of Arts - Biblical Studies
Judson College
Wake Forest, NC12-2024
Master of Divinity - Pastoral Ministry
Southeastern Baptist Theological Seminary
Wake Forest, NC12-2024
Skills
- Sales techniques
- Customer service
- Logistics
- Microsoft Office
- Phone etiquette
- Account management
- Documentation review
- Communication
- Negotiation
- Teamwork and collaboration
- Attention to detail
- Organization
Timeline
Logistics Coordinator
1-800 Pack Rat/Zippy Shell Inc.
06.2022 - Current
Student Life Assistant
Judson College
01.2021 - 05.2022
Sales Associate
Gotta Run, Running Store
08.2018 - 05.2020
Bachelor of Arts - Biblical Studies
Judson College
Master of Divinity - Pastoral Ministry
Southeastern Baptist Theological Seminary
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