Summary
Overview
Work History
Education
Skills
Timeline
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Nathan W. Olson

Nathan W. Olson

Victoria

Summary

Knowledgeable Sr. Director with proven background in leadership roles, driving strategic initiatives and fostering organizational growth. Experience motivating individuals and teams to surpass goals within fraud prevention, customer onboarding, and transactional throughput while operating in a fast-paced environment. Demonstrated expertise in project management and strategic planning. 20+ years of experience supporting risk mitigation and external/internal customer service support. 17+ years of leading teams to achieve objectives through support, coaching, development, goal setting and clear communication of expectations.


Overview

23
23
years of professional experience

Work History

Sr. Director/Director

MoneyGram Digital Risk
12.2016 - Current
  • Responsible for leading a large team of professionals providing fraud prevention, settlement, and analytics functions for MoneyGram Online processing yearly payments exceeding $10B.
  • Leveraged data analysis, rules tuning, and managed machine learning models to increase customer throughput by 5% generating $5M in revenue while reducing net fraud loss by 20% saving the company $4M within the last year.
  • Directed Chargebacks and Settlement Team responsible for dispute resolution, recovery, and refunds.
  • Managed yearly vendor budget of $10M to address needs supporting KYC and digital intelligence.
  • Oversaw vendor management to continuously improve functionality and drive results via insightful KPI's.
  • Supervised orchestration engine leveraging multiple digital KYC vendors to increase registration throughput.
  • Assisted in creation of revised fraud platform leveraging new tools to maximize efficiencies within team.
  • Networked with all internal and external vendors to meet deadlines and deliverables.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.

Sr. Manager/Manager

MoneyGram Digital Risk
02.2012 - 12.2016
  • Managed team of 40 individuals to support risk mitigation and customer service efforts increasing revenue.
  • Prepared and led the team through global expansion and the launch of several key initiatives.
  • Trained teams outside of the U.S. to support realignment of business functions.
  • Managed operational departments such as call center, transaction processing, risk management and settlement.
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Supervisor/Work Director

MoneyGram Digital Risk
11.2007 - 02.2012
  • Assigned and directed daily workflow ensuring team was adequately staffed and operated efficiently.
  • Maintained loss rates while creating 30% year over year customer growth.
  • Developed successful business unit out of state when call process was moved and guided team through change.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Fraud Analyst

MoneyGram Digital Risk
04.2007 - 11.2007
  • Analyzed customer accounts and transactions to provide trusted payment services and eliminate risk.
  • Completed daily analysis to identify fraud trends providing findings and recommendations to leadership improving the customer experience and minimizing loss.

Credit Analyst

Evine (formerly ShopNBC) Risk
02.2002 - 04.2007
  • Processed high risk orders to ensure fraud was mitigated to prevent the company and customers from loss.
  • Managed confidential credit information given by customers and updated their accounts.

Education

Business Management BS Degree -

Normandale Community College
Bloomington, Minnesota

High School -

New London-Spicer High School
New London, Minnesota

Skills

  • Collaborative leadership
  • Culture transformation
  • Team management
  • Budget management
  • Risk management
  • Key performance indicators
  • Team building and motivation
  • Organizational development
  • Data analytics
  • Verbal and written communication
  • Process improvement
  • Project management

Timeline

Sr. Director/Director

MoneyGram Digital Risk
12.2016 - Current

Sr. Manager/Manager

MoneyGram Digital Risk
02.2012 - 12.2016

Supervisor/Work Director

MoneyGram Digital Risk
11.2007 - 02.2012

Fraud Analyst

MoneyGram Digital Risk
04.2007 - 11.2007

Credit Analyst

Evine (formerly ShopNBC) Risk
02.2002 - 04.2007

Business Management BS Degree -

Normandale Community College

High School -

New London-Spicer High School

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