Nathan Zheng
Pearland,TX
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
1
1
year of professional experience
Work History
Waitress
Kappa Japanese Restaraunt
08.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Cashier
King Star
05.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Dawson High School
Dawson, TX05.2026
Skills
- Safe Food Handling
- Order Accuracy
- Customer Service
- Menu Recommendations
- Product Recommendations
- Payment Processing
- Cash Handling
- Customer Assistance
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Waitress
Kappa Japanese Restaraunt
08.2023 - 01.2024
Cashier
King Star
05.2023 - 07.2023
High School Diploma -
Dawson High School
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