Nathan C. Jeffery
Indianapolis,IN
Summary
Dynamic professional with demonstrated track record of Account Management. Listening to customer needs, bringing ideas and invocation to the table, and implementing improvements. Working with all internal business units to ensure changes are made on time and in spec. Team player excited to help customers excel with their packing and shipping. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise.
Overview
11
11
years of professional experience
Work History
Account Manager
Premier Packaging
Indianapolis, IN
11.2017 - Current
- Proactively manage in-person day to day operations for Indianapolis based customers
- Based on customer feedback, bring innovation and cost saving ideas to customers and train for implementation
- Work directly with Sales/Customer Service/Manufacturing to ensure customers’ needs are being met and product is delivered on time
- Work directly with Engineering/Design Teams to ensure new projects are designed on time and in spec
- Review invoicing, billing discrepancies, and budgets
- Review daily reports for sales tracking and inventory management
- Listen attentively to client feedback and worked with product development team to introduce new services.
- Analyze account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Consultant BidPal
Indianapolis, IN
01.2014 - 11.2017
- Delivered large scale, complex software implementations and trainings
- Gathered client requirements and translate to deliver successful implementations
- Developed custom training and implementation programs as needed to fit client needs
- Advised clients in strategic auction process improvements and best practices
- Defined custom service solutions and scope proposals for clients
- Reviewed all new contracts and create appropriate SOWs in Salesforce
- Collaborated with account managers and sales on system demos
- SME on new product platforms
BidPal
Indianapolis, IN
07.2011 - 01.2014
- Created training materials for potential clients and current staff on all software functions
- Trained sales staff and potential clients on software functionality
- Maintained release notes for all system releases
- Collaborated with Product Management team in creating and maintaining reference tables
- Supported sales staff with updating and maintaining demo environments
- Conducted demos on software functionality for potential clients
- Promoted to Team Lead, responsible for daily satisfaction of customers; including researching client issues and concerns then working with management to develop timely resolutions
- Managed six-member customer service team
- Responded to, and assisted with resolution of daily process questions from team members and clients via email and inbound calls
- Assisted management with monitoring workload and productivity of the staff
- Assisted Department management with miscellaneous requests: such as creating reports, conducting client audits, research projects
- Trained new clients and employees on the use of BidPal software
Education
Bachelor of Education - Elementary Education, Physics
Indiana University Purdue University
05.2009
Skills
- Project Management
- Client Innovation
- Relationship Building and Management
- Strategic Planning
- Collaborating with Designers
- Client Development
- New Business Opportunities
Timeline
Account Manager
Premier Packaging
11.2017 - Current
Consultant BidPal
01.2014 - 11.2017
BidPal
07.2011 - 01.2014
Bachelor of Education - Elementary Education, Physics
Indiana University Purdue University