Nathan G. Chesser
Virginia Beach,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Forensic Services Technician position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Night Manager
Taylor's Do It Center
08.2020 - 07.2022
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Assessed and adjusted staffing levels to meet operational demands.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Education
Associate of Applied Science - Criminal Justice/Specialization: Forensic Science
Tidewater Community College
Norfolk, VA05.2023
Bachelor of Science - Forensic Science
Regent University
Virginia Beach, VA12.2024
Skills
- Brand Awareness
- Performance Tracking and Evaluations
- Negotiation and Conflict Resolution
- Assignment Delegation
- Technical Proficiency
- Tool Preparation
- Customer Service/ Loyalty, Guest Assistance
- Overseeing Employees
Timeline
Night Manager
Taylor's Do It Center
08.2020 - 07.2022
Associate of Applied Science - Criminal Justice/Specialization: Forensic Science
Tidewater Community College
Bachelor of Science - Forensic Science
Regent University
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