Nathania Blake
Palm Bay,FL
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong organizational skills. Dedicated to increasing customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
AP Customer Specialist
Walmart Supercenter
Malabar Rd Se Palm Bay, Florida
10.2020 - Current
- Provided customers with detailed information on company products, services and materials.
- Assessed and offered solutions to improve procedures and customer experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Directed customers to appropriate departments for additional support.
- Keep an Record of customer interaction.
- Requested escalation for unresolved issues.
- Assisted in training new employees.
- Recover goods.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- greet customers with a welcoming smile.
Education
High School Diploma -
Palm Bay Magnet High School
101 Pirate Ln, Melbourne, FL 32901Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Reading Comprehension
- Customer service
- Effective Communication
- Microsoft Office
- Active Learning
- Computer Proficiency
- Patient and Empathetic
- Loss Prevention
- Excellent Attention to Detail
- Cleaning requirements
- Safety awareness
- Time Management
- Dependable & reliable
Timeline
AP Customer Specialist
Walmart Supercenter
10.2020 - Current
High School Diploma -
Palm Bay Magnet High School
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