NATHANIAL Duncan

Senior Medicaid Care Worker with the Alabama Area Agency on Aging, experienced in helping people understand complex information and navigate services. Skilled in listening to individual needs, explaining processes clearly, and providing patient, dependable support. Eager to bring these communication and customer-service skills to an Entry-Level Customer Training Specialist role.

Bridgeways of Alabama

• Organized and facilitated recreational and educational activities for children, promoting engagement and teamwork.
• Provided one-on-one mentoring to at-risk youth, helping them set goals and build self-esteem.
  Collaborated with staff to develop lesson plans and schedules tailored to participants' needs.
• Ensured a safe environment by monitoring behavior and addressing conflicts promptly.

Blazer Kitchen at University of Alabama at Birmingham

• Actively participated in organizing food drives, managing inventory, and distributing resources to ensure access to nutritious food for those in need.
• Developed strong communication and teamwork skills while collaborating with fellow volunteers and university staff to promote awareness of food assistance programs. Committed to fostering a supportive environment and empoweringindividuals through resource access and community engagement.

UAB Student Assistance and Support Intern

• Assisted in the operation of the campus food bank by managing inventory, organizing food drives, and distributing resources to students in need.
• Conducted intake assessments for students seeking assistance, identifying needs and connecting them with appropriate resources and support services.
• Developed and maintained relationships with local food suppliers and community organizations to enhance food bank offerings and outreach efforts.
• Supported case management initiatives by tracking student progress, documenting case notes, and coordinating follow-up services to ensure ongoing support.
• Collaborated with university staff and faculty to raise awareness about food insecurity and promote the food bank's services across campus.
• Participated in workshops and events aimed at educating students about available resources, nutrition, and wellness.