Nathanial Gilmore
Milwaukee,WI
Summary
Driven Area Operations Manager that possess strong leadership skills, adept at optimizing processes to improve efficiency and profitability while ensuring compliance with company standards. Demonstrated success in team management, strategic planning, and implementing operational improvements. Have made significant contributions in previous roles through problem-solving abilities, communication skills, and ability to manage change effectively.
Overview
5
5
years of professional experience
Work History
Area Manager
Valvoline Instant Oil Change
Milwaukee, WI
10.2019 - Current
- Managed operational activities of multiple service centers, ensuring compliance with company policies and procedures.
- Assure that each location adhered to environmental policies.
- Assure that each location provided each guest with the best experience possible by adhering to our promise to be the quick, easy, trusted way to avoid costly and inconvenient breakdowns.
- Ensure efficient workflow and operations at all service centers, maintaining high standards of service.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Monitored and evaluated district performance to ensure goals were met.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Coached, developed and motivated team to achieve revenue goals.
- Analyzed financial data, such as sales reports, budgets, and P&Ls, to identify areas of improvement with the managers.
Skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficient in inventory management and operational planning
- Ability to analyze data and implement improvement strategies
- Customer-focused with strong problem-solving skills
Timeline
Area Manager
Valvoline Instant Oil Change
10.2019 - Current
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