Nathanial Glenn
Colorado Springs,CO
Summary
Motivated professional with a strong work ethic and adaptability. Possesses exceptional interpersonal skills and a proven ability to work independently. Six years of experience in customer service and relationship management, consistently achieving high satisfaction rates.
Overview
6
6
years of professional experience
Work History
Caregiver
Comfort Keepers
Colorado Springs, CO
08.2024 - Current
- Assisted clients with bathing, dressing, and personal care tasks in a respectful manner.
- Assisted clients with daily living activities and personal care needs to enhance comfort and independence.
- Provided companionship and emotional support to promote client well-being.
- Ensured clean, safe environments for clients to promote health and well-being.
- Communicated effectively with family members regarding client care plans.
- Recorded client progress and changes in health status to inform care decisions and improve outcomes.
Auto Glass Technician
Safelite Auto Glass
Colorado Springs, Colorado
10.2023 - 08.2024
- Replaced and repaired auto glass for various vehicle models, ensuring quality and customer satisfaction.
- Utilized specialized tools to ensure precise glass installations and repairs.
- Conducted thorough inspections to identify damage, providing tailored repair recommendations.
- Communicated effectively with customers to clarify services and address concerns, enhancing overall service experience.
- Educated customers on proper care and maintenance of their car's windows and windshields post-installation.
- Adhered to safety protocols while handling hazardous materials during repairs.
- Explained product features and services to clients for informed choices.
- Processed payments from customers for completed services.
Retail Worker
Columbia Sportswear
Colorado Springs, Colorado
05.2022 - 01.2023
- Guided customers in product selections and resolved inquiries to enhance shopping experience.
- Welcomed customers at the entrance to create a friendly atmosphere, identified their needs and provided assistance with product selection.
- Operated cash register and processed transactions efficiently.
- Updated store displays to create an inviting shopping atmosphere that attracted customers.
- Worked with team members to streamline inventory management and ensure stock availability.
- Conducted regular stock checks and organized merchandise on shelves.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Crew Trainer
Raising Canes
Colorado Springs , CO
08.2020 - 12.2021
- Trained new crew members on operational procedures and customer service standards.
- Monitored crew performance to reinforce Raising Cane's service excellence.
- Provided timely feedback to staff on performance and identified areas for improvement during shifts.
- Provided constructive feedback and one-on-one coaching to employees.
- Collaborated with management to implement new training initiatives for staff development.
- Ensured compliance with health and safety regulations, maintaining a safe operational environment.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
GED -
Doherty High
4515 Barnes RdSkills
- Client assessment
- Health monitoring
- Personal care
- Safety compliance
- Client communication
- Client advocacy
- Companionship support
- Auto glass repair
- Vehicle inspection
- Glass installation techniques
- Time management
- Quality assurance
- Windshield replacement
- Urethane adhesion
- Diagnostic
- Power tool operation
- Mobile site visits
Languages
ASL
Limited
Japanese
Limited
Timeline
Caregiver
Comfort Keepers
08.2024 - Current
Auto Glass Technician
Safelite Auto Glass
10.2023 - 08.2024
Retail Worker
Columbia Sportswear
05.2022 - 01.2023
Crew Trainer
Raising Canes
08.2020 - 12.2021
GED -
Doherty High