Nathanial Miller
Rice,MN
Summary
Dynamic customer service professional with a proven track record at Summit Fire Protection, excelling in conflict resolution and active listening. Skilled in order processing and data entry, I effectively supported sales growth while maintaining meticulous records. Known for a high-energy attitude and exceptional communication skills, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Summit Fire Protection
Waite Park, MN
06.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Carrier Sales Representative
C.H. Robinson
Sartell, MN
12.2020 - 05.2023
- Maintained detailed records of all customer accounts, orders, invoices, and payments.
- Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
- Provide customer support to drivers and dispatchers.
- Helped negotiate rates and time with drivers on particular projects.
Pest Control Technician
Wil-Kil Pest Control
Chippewa Falls, WI
09.2019 - 08.2020
- Worked independently to manage daily schedules and route planning efficiently.
- Conducted thorough inspections of residential and commercial properties to identify signs of pests and potential entry points.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Inspected buildings and facilities to determine appropriate pest control measures.
Purchasing Agent
Hardware Distributors LTD
Sauk Rapids, MN
04.2013 - 09.2019
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Negotiated contracts with suppliers to secure advantageous terms.
- Ensured quality of purchased products by conducting thorough inspections.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
Education
High School Diploma -
Dassel Cokato High School
Cokato, MN05-2010
Skills
- Customer service
- Order processing
- Sales support
- Data entry
- Communication skills
- Detail orientation
- Time management
- Conflict resolution
- Team collaboration
- Problem solving
- Active listening
- Record keeping
- Self motivation
- Work prioritization
- Trained in Salesforce
- High-energy attitude
- Email management
- Call documentation
Languages
English
Professional
Timeline
Customer Service Representative
Summit Fire Protection
06.2023 - Current
Carrier Sales Representative
C.H. Robinson
12.2020 - 05.2023
Pest Control Technician
Wil-Kil Pest Control
09.2019 - 08.2020
Purchasing Agent
Hardware Distributors LTD
04.2013 - 09.2019
High School Diploma -
Dassel Cokato High School
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