Nathaniel Barrientos
San Benito, TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Abc Financial
Remote
11.2024 - Current
- Performed outbound dialer/collection calls regarding delinquent accounts: Typical outbound calls include but are not limited to: Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes.
- Responsible for noting each account with the call content.
- Maintained individual standards: Met QA goal of 98% every month; Met schedule adherence of 98%; Maintained an average talk time of 330 seconds or less on member calls; Maintained an acceptable error percentage.
- Aquired a deep understanding of iSeries & broad scope of DATATRAK.
Hotel Reservations Call Center Agent
Teleperformance USA
Brownsville
01.2024 - Current
- Recognized as a top performer among peers due to consistently exceeding expectations for call quality and customer satisfaction scores
- Boosted client retention rates by providing exceptional customer service and building rapport with clientele
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues
- Educated customers about billing, payment processing and support policies and procedures
Floor Supervisor
Greater Austin Merchants Cooperative Association (dba GAMA)
Austin
03.2022 - 10.2023
- Contributed to an efficient product flow by communicating with Department Supervisors throughout the warehouse
- Optimized product allocation, planning of space, equipment, and people to minimize out of stock items
- Coordinated with the Receiving Department to ensure all products are staged accurately throughout the warehouse
- Improved warehouse work processes through strategic planning to create a more efficient fulfillment system
Client Services Representative
Peak Payment Solutions
Layton
10.2021 - 03.2022
- Professionally answer inbound Customer Service and Member Support calls along with properly notating their accounts
- Develop and maintain excellent relationships with all clients with the willingness to seek out answers to common problems
- Thoroughly understand client needs and objectives daily on team calls
- Successfully service clients in all areas including contracts, key tags, conversions, training, reports, etc
General Manager
T3 The Gym
Temple
04.2020 - 09.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and longterm organizational growth
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Education
High School Diploma -
Copperas Cove HS
Copperas Cove06-2010
Skills
- Time Management
- Excellent Customer Service
- Computer Literacy Skills
- Microsoft Office Software
- Payment Processing
- Verbal & Written Communications
- Organizational Skills
- Zendesk
Timeline
Customer Care Specialist
Abc Financial
11.2024 - Current
Hotel Reservations Call Center Agent
Teleperformance USA
01.2024 - Current
Floor Supervisor
Greater Austin Merchants Cooperative Association (dba GAMA)
03.2022 - 10.2023
Client Services Representative
Peak Payment Solutions
10.2021 - 03.2022
General Manager
T3 The Gym
04.2020 - 09.2021
High School Diploma -
Copperas Cove HS
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