Nathaniel Betham
Navarre,FL
Summary
Dynamic Customer Service Representative transitioning into Information Technology, leveraging CompTIA A+ and Network+ certifications. Proven ability to cultivate strong customer relationships through empathy and innovative problem-solving. Skilled in computer installation and troubleshooting, ensuring optimal system uptime for business operations. Committed to enhancing technical support capabilities while contributing positively to team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix Supermarkets
Navarre, FL
09.2021 - Current
- Facilitated seamless communication by managing and assisting with customer calls.
- Opened and closed the cash office
- Assisted customers with lottery sales, money transfers, and money orders
- Facilitated front-end customer traffic for sales efficiency
Team Leader
Whataburger
Navarre, Florida
02.2017 - 09.2021
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
- Ensured compliance with health, safety and sanitation regulations in the restaurant.
- Ensured seamless operations across FOH and BOH functions.
- Stand-in shift lead as needed by management
Education
Comptia Certification Training -
Locklin Technical College
Milton, FL05-2025
Some College (No Degree) - Information Technology
The University of West Florida
Pensacola, FLSkills
- Hardware/software installation
- IT troubleshooting
- Customer relations
- Cash handling
- Microsoft Office suite
- Team leadership
Certification
- Comptia A+
- Comptia Network+
References
References available upon request.
Timeline
Customer Service Staff Member
Publix Supermarkets
09.2021 - Current
Team Leader
Whataburger
02.2017 - 09.2021
Comptia Certification Training -
Locklin Technical College
Some College (No Degree) - Information Technology
The University of West Florida
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