Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Nathaniel Bonaparte

Tampa,FL - Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Senior Customer Service Representative

Computershare Investor Services
Edison, NJ
01.2002 - 06.2013
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

Customer Service Supervisor

Equiserve
Jersey City, NJ
07.1989 - 06.1999
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

No Degree -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Service recommendations
  • Customer Complaint Resolution
  • Telephone etiquette
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Customer Service Representative

Computershare Investor Services
01.2002 - 06.2013

Customer Service Supervisor

Equiserve
07.1989 - 06.1999

No Degree -

Borough of Manhattan Community College of The City University of New York

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Nathaniel Bonaparte