Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Brown

Tucson,AZ

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

2
2
years of professional experience

Work History

Refresh Technician

Allina Health
03.2021 - 10.2022
  • Work with Windows 10-11, Windows Server, Microsoft Office applications, VMware Workstation, Linux, and MacOS
  • Perform device installation, reimaging, configurations, and data transfers for Allina Health's Refresh Project
  • Assist with project management duties relating to inventory, communications, and project processes
  • Attend and participate in security, project, and general IT meetings on a regular basis
  • Provide Tier 1 Helpdesk support while performing Refresh operations.
  • Travel between varying sites within the region to perform project duties
  • Work in compliance with HIPAA professional standards.

Education

Bachelor of Computer Science in Cybersecurity -

Rasmussen University
Ocala, FL
01.2022

Skills

  • Communications
  • Customer Service
  • Multi-Tasking
  • ServiceNow and Requests
  • Troubleshooting
  • Project Management
  • Helpdesk
  • Software Installation
  • Hardware Installation
  • Remote Support
  • Windows
  • Microsoft Applications

Timeline

Refresh Technician

Allina Health
03.2021 - 10.2022

Bachelor of Computer Science in Cybersecurity -

Rasmussen University

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Nathaniel Brown