Summary
Overview
Work History
Education
Skills
Timeline
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Jay Abderrahim

Information Technology
Woodland Park,New Jersey

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service tickets while maintaining quality and efficiency.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Refresh Technician

Wipro Technologies
East Hanover, NJ
10.2019 - Current
  • Facilitated maintenance team training procedures to align with company standards.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Demonstrated increased knowledge of company products and equipment.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.
  • Participated in team-building activities to enhance working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Monitored, tracked and documented service support activity to assist future problem resolution.

Education

Bachelor of Science - Information Technology Management

Berkeley College
Little Falls, NJ
09.2020 - 05.2022

Skills

Component Repair

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Timeline

Bachelor of Science - Information Technology Management

Berkeley College
09.2020 - 05.2022

Refresh Technician

Wipro Technologies
10.2019 - Current

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Jay AbderrahimInformation Technology