Eli Drennan
San Angelo,Texas
Summary
Dedicated technician with strong customer service and problem-solving skills. Proven track record in providing timely solutions and remote support, ensuring high satisfaction rates among end users.
Overview
1
1
year of professional experience
Work History
Refresh Technician
Angelo State University
San Angelo, TX
11.2025 - Current
- Supported a smooth transition during hardware upgrades, minimizing disruptions to daily operations.
- Maintained good communication with end users to ensure customer satisfaction.
- Responded promptly to follow up incidents or concerns.
Field Service Technician
Angelo State University
San Angelo, TX
11.2024 - 11.2025
- Diagnosed and repaired hardware and software malfunctions to ensure optimal performance.
- Assisted in troubleshooting technical issues, providing timely solutions to faculty and staff.
- Established positive customer relationships by providing punctual, timely solutions.
IT Help Desk Support, Intern
McLane Intelligent Solutions
Temple, TX
05.2025 - 08.2025
- Responded promptly to help desk tickets, prioritizing urgent issues for timely resolution.
- Documented support processes and solutions to improve knowledge sharing within the team.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Computer Science
Angelo State University
San Angelo, TX05-2027
Skills
- Remote support
- Programming experience
- Customer service
- Problem-solving
Timeline
Refresh Technician
Angelo State University
11.2025 - Current
IT Help Desk Support, Intern
McLane Intelligent Solutions
05.2025 - 08.2025
Field Service Technician
Angelo State University
11.2024 - 11.2025
Bachelor of Science - Computer Science
Angelo State University