Nathaniel Carrasquillo
Altamonte Springs,FL
Summary
IT professional with extensive experience in network troubleshooting and technical support at AITS CORP. Demonstrated success in enhancing system performance and security protocols. Implemented efficient processes that significantly improved customer satisfaction and operational efficiency. Focused on leveraging data analysis for ongoing improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Technician
Presidio Network Solutions
Orlando, Florida
03.2025 - Current
- Monitored network performance to ensure optimal functionality.
- Troubleshot hardware and software issues for timely resolution.
- Documented network configurations and maintenance procedures clearly.
- Provided technical support to clients and internal staff efficiently.
- Conducted routine inspections of network systems to identify potential issues.
- Resolved routing, wireless and other network-related issues.
- Read and understood network printouts to locate facility equipment.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Communicated technical information in easily understood terms to non-technical individuals.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Experience with dynamic routing protocols such as BGP, EIGRP, and OSPF.
- Experience working in a 24/7 network operations center.
- Experience working with Cisco, Palo Alto, and Cisco Meraki technologies.
IT Operations Manager
AITS CORP
Columbia, Maryland
09.2024 - 03.2025
- Managed IT operations ensuring system functionality and reliability.
- Coordinated daily network maintenance tasks for seamless performance.
- Assisted in troubleshooting technical issues for end-users and systems.
- Implemented software updates to maintain security protocols effectively.
- Collaborated with cross-functional teams to improve service delivery processes.
- Documented IT procedures and workflows for operational consistency.
- Provided training support to staff on new technology applications.
- Monitored system performance metrics to identify areas for improvement.
- Partnered with other departments within the organization to ensure smooth functioning of IT operations.
- Maintained up-to-date inventory records of all IT assets within the organization.
- Ensured that all necessary backups were completed according to company policy.
- Coordinated with vendors for troubleshooting issues related to hardware and software upgrades.
- Reviewed system logs regularly to identify potential issues before they become critical problems.
- Researched new technologies and products available in the market which could be beneficial for the organization.
- Created detailed reports on IT operations activities and presented them to upper management.
- Performed root cause analysis on incidents reported by users in order to identify underlying problem areas.
- Monitored system performance, identified problems, and implemented corrective actions.
- Planned server maintenance schedules and monitored compliance with established guidelines.
Junior Network Engineer
AITS CORP
Columbia, Maryland
06.2024 - 03.2025
- Configured and maintained network devices for optimal performance and reliability.
- Monitored network traffic and performance using industry-standard tools.
- Documented configurations and procedures for future reference and training.
- Updated network diagrams to reflect changes in infrastructure layout.
- Provided technical support to end-users regarding connectivity problems.
- Participated in team meetings to discuss project updates and challenges faced.
- Implemented security protocols to protect data integrity and confidentiality.
- Assisted in the design of new network infrastructures to meet organizational needs.
- Monitored user access rights to ensure compliance with security policies.
- Installed software updates for servers, workstations, operating systems, firmware upgrades for networking devices.
- Deployed LAN and WAN hardware and software solutions including routers, switches, firewalls, VPNs.
- Optimized server performance by monitoring usage trends and adjusting system parameters accordingly.
- Performed preventive maintenance of networking hardware and related software.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Met with departmental managers to discuss project status and determine action plans.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented security protocols to safeguard sensitive information and systems.
- Monitored network traffic for unusual activity and potential threats.
- Investigated security breaches, evaluated risk factors, and developed remediation plans.
- Managed access control systems to secure premises and sensitive areas.
IT Support Specialist
AITS CORP
Columbia, Maryland
02.2023 - 06.2024
- Provided technical support for software and hardware issues across all departments.
- Assisted users with troubleshooting and resolving IT-related problems efficiently.
- Maintained IT inventory and ensured proper functioning of all equipment.
- Documented support requests and tracked resolutions in the ticketing system.
- Managed user accounts, permissions, and access to company resources securely.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05-2026
Associate of Science - Computer Programming And Analysis
Valencia College
Orlando, FL05-2025
Skills
- Network troubleshooting
- Technical support
- System maintenance
- Security protocols
- Performance monitoring
- Data analysis
Accomplishments
- Honor roll throughout college
Certification
- CompTIA Network +
- CompTIA A+
- CompTIA Data+
- CompTIA Security+
- CompTIA Project +
- CompTIA CySA +
- Network Vulnerability Assessment Professional
- Network Security Professional
- Security Analytics Professional
- CompTIA PenTest+
- IT Operations Specialist
- Secure Infrastructure Specialist
- Linux Essentials
- CCSP
- SSCP
References
References available upon request.
Timeline
Network Technician
Presidio Network Solutions
03.2025 - Current
IT Operations Manager
AITS CORP
09.2024 - 03.2025
Junior Network Engineer
AITS CORP
06.2024 - 03.2025
IT Support Specialist
AITS CORP
02.2023 - 06.2024
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Computer Programming And Analysis
Valencia College
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