Nathaniel Estrada

Batteries Plus Bulbs

San Antonio, TX

08.2014 - Current

Managed customer service inquiries and complaints in a timely manner.
Communicated regularly with customers to gain insights into their needs.
Maintained up-to-date knowledge of company products and services.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Monitored employee attendance records, timekeeping, and payroll information.
Delegated daily tasks to team members to optimize group productivity.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Replaced defective components or parts as needed.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Troubleshot systems and equipment and ran tests to make effective recommendations.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.