Nathaniel Garcia
San Antonio,Texas
Overview
5
5
years of professional experience
1
1
Certification
Work History
Viewer Experience Advocate
Walt Disney Company
11.2024 - 04.2025
- Conducted thorough research on complex cases, ensuring comprehensive resolutions that met both company guidelines and customer expectations.
- Supported continuous process improvement efforts by suggesting innovative ideas for enhancing customer support systems and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
- Utilized data analytics tools to monitor performance metrics, identifying areas for improvement in the viewer experience journey.
- Streamlined communication with customers for improved understanding of their needs and providing personalized solutions.
Garden Center Associate
Lowes
10.2023 - 10.2024
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
- Demonstrated expertise in garden design principles during consultations with clients seeking landscape solutions.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
Damage Controlman
United States Naval Service
08.2022 - 10.2022
- Enhanced vessel safety by conducting regular inspections and maintenance of damage control equipment.
- Conducted thorough investigations into incidents related to damage control, identifying root causes and implementing corrective actions.
- Safeguarded essential systems during flooding situations, executing prompt isolation measures to minimize collateral damage.
- Improved emergency response times through the development and execution of comprehensive drills simulating various shipboard emergencies.
Viewer Experience Advocate
Hulu
09.2021 - 08.2022
- Conducted thorough research on complex cases, ensuring comprehensive resolutions that met both company guidelines and customer expectations.
- Supported continuous process improvement efforts by suggesting innovative ideas for enhancing customer support systems and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
- Utilized data analytics tools to monitor performance metrics, identifying areas for improvement in the viewer experience journey.
- Maintained detailed records of customer interactions, following up as necessary to achieve a satisfactory resolution.
Apprentice Electrician
Cappadonna Electrical Contractor Inc
06.2020 - 05.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
High School Diploma -
John Paul Stevens
600 N Ellison Dr, San Antonio, TX 7825106-2020
Skills
- Patience and composure
- Client relationship building
- Customer service expertise
- Exceptional communication
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills
- Excellent communication
- Team collaboration
- Shipping and receiving
Certification
- Forklift operator, Lowes - 11/2023-10/2024
Languages
English
Native or Bilingual
Timeline
Viewer Experience Advocate
Walt Disney Company
11.2024 - 04.2025
Garden Center Associate
Lowes
10.2023 - 10.2024
Damage Controlman
United States Naval Service
08.2022 - 10.2022
Viewer Experience Advocate
Hulu
09.2021 - 08.2022
Apprentice Electrician
Cappadonna Electrical Contractor Inc
06.2020 - 05.2021
High School Diploma -
John Paul Stevens
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