Nathaniel Hernandez
Fort Worth,TX
Summary
Dynamic bartender with a proven track record at Toro Toro, excelling in crafting signature cocktails and delivering exceptional customer service. Highly reliable and a strong multitasker, I fostered a loyal clientele while maintaining cleanliness and compliance. Adept at managing bar inventory and training staff, I consistently enhanced guest experiences in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Bartender
Toro Toro
Fort Worth
05.2021 - 06.2025
- Crafted signature cocktails and beverages, enhancing guest experience through attention to detail.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, building rapport with patrons to encourage repeat visits.
- Trained new staff in cocktail preparation and bar procedures, fostering teamwork and efficiency.
- Handled cash transactions accurately, ensuring proper end-of-shift reporting and accountability.
- Adapted quickly to changing demands during peak hours, maintaining high service quality under pressure.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bar Staff Member
Buffalo Bros
Fort Worth, TX
07.2019 - 02.2024
- Ensured guest satisfaction by offering excellent customer service in a high-energy bar environment.
- Accurately prepared and served beverages according to established recipes and standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on operational procedures and customer service protocols.
- Monitored inventory levels, restocking supplies to prevent shortages during peak hours.
- Handled cash transactions efficiently, balancing register at end of shifts with precision.
- Collaborated with team members to create a welcoming atmosphere for patrons.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
To-Go Server
Buffalo Wild Wings
Fairfield, CA
05.2015 - 06.2019
- Supported team members by stepping in during busy periods to enhance service flow.
- Followed safety and sanitation protocols consistently to maintain compliance standards.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Stocker
Dollar Tree
Fairfield, CA
10.2015 - 06.2016
To-Go Server
Pappasitos
Fort Worth, TX
11.2012 - 07.2015
- Provided exceptional customer service by taking and fulfilling to-go orders efficiently.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Learned menu items thoroughly to answer customer inquiries effectively.
- Adapted quickly to fast-paced environments during peak service hours.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Lake Worth High School
Lake Worth, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Responsible alcohol service
- Memory retention
- Service-oriented mindset
- Drink preparation techniques
- Classic cocktails
Timeline
Bartender
Toro Toro
05.2021 - 06.2025
Bar Staff Member
Buffalo Bros
07.2019 - 02.2024
Stocker
Dollar Tree
10.2015 - 06.2016
To-Go Server
Buffalo Wild Wings
05.2015 - 06.2019
To-Go Server
Pappasitos
11.2012 - 07.2015
Lake Worth High School