Nathaniel Hernandez
Port Jervis
Summary
Experienced Technician with strong expertise in troubleshooting, preventive maintenance, and equipment repair. Proven ability to enhance operational efficiency and extend equipment longevity through proactive strategies. Skilled in diverse installation and maintenance tasks across various industries, with a focus on effective problem-solving and team coordination.
Overview
14
14
years of professional experience
Work History
Technician
REA Ford
Monticello
05.2025 - 05.2026
- Performed routine maintenance and repairs on vehicles to ensure functionality.
- Facilitated diagnostic testing for technicians using specialized automotive equipment, enhancing accuracy in vehicle assessments.
- Maintained cleanliness and organization of the work area and tools.
- Collaborated with team members to troubleshoot vehicle issues effectively.
- Communicated repair needs to customers clearly, improving understanding and satisfaction with service.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Documented repairs, calibrations, and tests performed on equipment, ensuring compliance with manufacturer specifications.
Manager/Technician
Muffler Man
Orlando
03.2023 - 06.2024
- Supervised daily operations to optimize workflow and enhance technician productivity.
- Diagnosed vehicle issues and recommended appropriate repair solutions to customers.
- Trained new technicians on service protocols and safety procedures effectively.
- Maintained inventory of tools and parts to support timely and effective service delivery.
- Coordinated appointment scheduling and technician workloads to maximize service efficiency.
- Communicated with customers about services, costs, and repair timelines clearly.
- Conducted quality checks on completed repairs to ensure compliance with standards.
- Assessed customer needs by providing technical support over phone calls or emails.
- Managed a team of technicians in their daily tasks, including training and scheduling.
Manager/Technician
NYC Auto Repair
Milford
07.2022 - 02.2024
- Supervised daily operations, optimizing workflow among technicians to enhance service delivery.
- Diagnosed vehicle issues and recommended appropriate repair solutions to customers.
- Trained new technicians on service protocols and safety procedures effectively.
- Maintained inventory of tools and parts necessary for efficient service delivery.
- Conducted quality checks on completed repairs to ensure compliance with standards.
- Coordinated scheduling of appointments and technician workloads to maximize efficiency.
- Explained services, costs, and repair timelines to customers, ensuring clear understanding and satisfaction.
- Assessed customer needs by providing technical support over phone calls or emails.
Owner
DNX Mobile Auto Repair
Orlando
08.2012 - 08.2020
- Managed daily operations of mobile auto repair services, ensuring timely and efficient service delivery.
- Diagnosed vehicle issues using advanced diagnostic tools.
- Developed and maintained strong customer relationships through effective communication.
- Coordinated scheduling for mobile service appointments and technician assignments to optimize service availability.
- Oversaw inventory management of automotive parts and supplies, maintaining adequate stock levels for uninterrupted service.
- Implemented quality control measures to ensure service excellence.
- Collaborated with suppliers to source high-quality automotive components effectively.
Education
Racing Mechanic - Racing Mechanic
Mech Tech Institute
Orlando, FL03-2015
Motorcycle Mechanic - Harley Davidson/Yamaha
MMI
Orlando, FL09-2013
High School Diploma -
Boces
Goshen, NY08-2011
Skills
- Diagnostic testing
- Technical troubleshooting
- Equipment maintenance
- Quality control
- Vehicle inspection
- Parts ordering
- Problem solving
- Attention to detail
- Team leadership
- Customer relationship management
- Customer interaction
Timeline
Technician
REA Ford
05.2025 - 05.2026
Manager/Technician
Muffler Man
03.2023 - 06.2024
Manager/Technician
NYC Auto Repair
07.2022 - 02.2024
Owner
DNX Mobile Auto Repair
08.2012 - 08.2020
Racing Mechanic - Racing Mechanic
Mech Tech Institute
Motorcycle Mechanic - Harley Davidson/Yamaha
MMI
High School Diploma -
Boces