Nathaniel Matlock
Waynesville,MO
Summary
Detail-oriented technician with extensive experience in vehicle inspection and technician training, known for enhancing service quality and customer satisfaction. Proficient in developing creative solutions for improved customer experiences. Strong background in team training and problem-solving, driving business success through effective personnel management.
Overview
13
13
years of professional experience
Work History
Business Owner
Self-employeed
Rolla, Missouri
06.2013 - Current
- Directed marketing and advertising strategies for musical events to enhance visibility.
- Executed diverse musical events, enhancing audience exposure to various talents.
- Guided students in mastering guitar and vocal techniques, fostering their musical development.
- Managed daily operations and ensured smooth business functionality.
- Implemented inventory management systems for efficient stock control.
- Researched market trends to identify new product opportunities and customer needs.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
Tire and Lube Technician
Big O Tires
Rolla, Missouri
04.2018 - 01.2026
- Executed tire rotations, installations, and inflation checks to ensure safety and performance.
- Conducted comprehensive fluid inspections including engine oil, coolant, and brake fluid levels.
- Diagnosed routine vehicle issues with clarity, providing accurate communication to clients.
- Onboarded new technicians through consistent training on industry best practices.
- Upheld shop cleanliness standards, maintaining organized tools and equipment storage.
- Guided customers in choosing ideal tires/services based on specific needs analysis.
- Operated lifts securely to access vehicles' undercarriages for thorough inspections.
- Collaborated with colleagues to refine service workflows for greater efficiency.
Tire and Lube Technician
Walmart
Rolla, Missouri
07.2017 - 03.2022
- Streamlined oil changes, fluid checks, and minor maintenance for improved vehicle performance.
- Executed tire rotations and installations across a range of vehicle types.
- Analyzed vehicle issues, clearly communicating findings to cultivate customer trust.
- Maintained strict adherence to safety protocols when using tools during repairs.
- Instructed new technicians on service standards for consistent quality assurance.
- Provided expert guidance to customers in selecting tires that meet their needs.
- Recorded all services completed and parts used during each repair session.
- Evaluated tire condition, checked pressure, repaired issues, and replaced tires as needed.
Education
GED -
Rolla High School
Rolla, MO05-2010
Skills
- Leadership and Management
- Adaptability
- Event management
- Event promotion
- Music instruction
- Vehicle inspection
- Technician training
- Employee training
- Customer engagement
- Problem solving
- Time management
- Detail oriented
- Effective communication
- Negotiation skills
- Interpersonal skills
- Coaching and mentoring
- Team collaboration and leadership
- Critical thinking
- Strategic decision-making
References
- David Dutton - (312) 488-7092
- Isaac Clayton - Current Nissan Employee
- Danny Truong - (573) 466-3389
Timeline
Tire and Lube Technician
Big O Tires
04.2018 - 01.2026
Tire and Lube Technician
Walmart
07.2017 - 03.2022
Business Owner
Self-employeed
06.2013 - Current
GED -
Rolla High School