Nathaniel M. Hoffman
Kansas City,Missouri
Summary
Passionate and driven, deeply committed to the hospitality industry with a genuine love for all aspects of food and beverage. Strive to excel and continuously improve, always pushing to be the best professional possible. Value and cherish the privilege of creating unforgettable dining experiences and lasting memories for guests.
Overview
7
7
years of professional experience
Work History
Server
Novel Restaurant
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
Assistant Store Manager
High Hopes Ice Cream
03.2022 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Server
Waldo Thai
09.2023 - 03.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Boosted overall sales by confidently recommending specials and upselling menu items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server Busser Food Runner Host
First Awakenings
06.2018 - 03.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Server
Heirloom Pizza
06.2018 - 11.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Introductory Level One - Wine And Spirits
Court of Master Sommelier
05-2024
High School Diploma -
Monterey High School
Monterey, CA06-2018
Skills
- Problem-solving
- Customer service
- Store organization
- Time management
- Attention to detail
Timeline
Server
Waldo Thai
09.2023 - 03.2024
Assistant Store Manager
High Hopes Ice Cream
03.2022 - Current
Server
Novel Restaurant
04.2021 - Current
Server Busser Food Runner Host
First Awakenings
06.2018 - 03.2021
Server
Heirloom Pizza
06.2018 - 11.2020
Introductory Level One - Wine And Spirits
Court of Master Sommelier
High School Diploma -
Monterey High School
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