Summary
Work History
Education
Skills
Timeline
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Nathaniel Molini

Lakeland,Florida

Summary

Dedicated and detail-oriented professional with experience in customer service and financial services. Proven ability to handle high-pressure situations, resolve customer concerns, and manage data with accuracy. Strong communication and problem-solving skills, with a focus on delivering excellent service and maintaining efficiency. Seeking to transition into an Insurance Claims role at GEICO, where I can apply my analytical abilities, customer support experience, and attention to detail to assess and process claims effectively.

Work History

Sales Associate

Metro by T-Mobile
137 N Wabash Ave Lakeland FL 33815
08 2023 - Current
  • Assisted customers with product selection, improving sales and customer satisfaction.
  • Handled transactions, returns, and inquiries in a fast-paced envirement.
  • maintained accurate records of sales inventory
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Customer Service Representative

Primo Water
200 Eagles Landing Blvd Lakeland Florida 33810
03 2023 - 08 2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Delivery Driver

Amazon
8100 FL-33 Lakeland FL 33809
08 2022 - 03 2023
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Customer Financial Services Representative

GC Services Call Center
1775 interstate Dr Lakeland FL 33805
08 2018 - 08 2022
  • Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
  • Trained new team members on company procedures, systems, and best practices for delivering excellent customer service in the financial sector.
  • Conducted thorough research to resolve complex billing issues, preventing escalations and ensuring accurate resolutions.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.
  • Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
  • Reduced delinquencies with proactive communication and payment plan negotiations.
  • Streamlined account management processes for increased efficiency and improved customer experience.
  • Advanced department goals by consistently meeting or exceeding performance metrics related to productivity quality assurance standards.
  • Provided support during high call volume periods, maintaining professionalism under pressure.

Education

High School Diploma -

Lake Gibson high school
06.2017

Skills

Customer Service & Conflict Resolution

Data Entry & Accuracy

Problem-Solving & Critical Thinking

Communication & Negotiation

Time Management & Organization

Financial Transactions & Record-Keeping

Timeline

Sales Associate

Metro by T-Mobile
08 2023 - Current

Customer Service Representative

Primo Water
03 2023 - 08 2023

Delivery Driver

Amazon
08 2022 - 03 2023

Customer Financial Services Representative

GC Services Call Center
08 2018 - 08 2022

High School Diploma -

Lake Gibson high school

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Nathaniel Molini