Nathaniel Montague
Buda,TX
Summary
Customer-focused professional skilled in providing exceptional service and fostering relationships. Excels in high-pressure situations, utilizing strong communication to understand and meet individual customer needs. Proven ability to work effectively within teams to drive efficiency and enhance overall customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Tire Technician
Discount Tire
Kyle, TX
05.2024 - 12.2025
- Installed, repaired, rotated, balanced tires, ensuring safe, prompt, personalized customer service. The role involved welcoming customers, listening to their needs, answering questions, explaining tire and service recommendations in a clear and helpful manner, and ensuring each customer felt valued and well cared for throughout their visit. Collaborated with team to maintain friendly, professional demeanor, prioritizing customer safety and satisfaction.
- Inspected and assessed tire conditions for wear and damage.
- Mounted and balanced tires on various vehicles efficiently.
- Assisted customers with tire selection based on vehicle specifications.
Broista
Dutch Bros
Buda, TX
04.2023 - 12.2023
- Engaged customers during peak hours to foster a fun, positive atmosphere. Managed customer flow during peak hours and crowd with quick, efficient service. Sanitized surfaces to maintain cleanliness standards, machines, utensils, and seating areas daily. Maintained regular and consistent attendance and punctuality. Attentively listened to customer requests to craft personalized beverages, enhancing customer satisfaction and driving repeat business. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment. Made and served brand-specific café beverages with a focus on speed, quality and consistency. Suggested products tailored to individual customer preferences, boosting customer loyalty.
- Prepared and served high-quality coffee and beverage orders to customers.
- Maintained a clean and organized workspace to ensure efficiency.
- Engaged with customers to provide exceptional service and build rapport.
Education
High School Diploma -
Moe & Gene Johnson High School
Buda, TX05-2024
Skills
- Communication expertise, Customer service excellence, Positive demeanor, Attention to detail, Time management, Team Player
- Customer relationship management
- Tire installation
- Tire rotation
- Team collaboration
- Customer service
- Tire balancing
Certification
CPR/AED, NASM Personal Trainer
Timeline
Tire Technician
Discount Tire
05.2024 - 12.2025
Broista
Dutch Bros
04.2023 - 12.2023
High School Diploma -
Moe & Gene Johnson High School