Summary
Overview
Work History
Education
Skills
Websocial
Languages
Timeline
Generic

Nathaniel Montoya

San Antonio,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Credit Card Account Specialist

JP Morgan Chase & Co
09.2023 - Current
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Retail Store Manager

Prime Communications AT&T Authorized Retailer
02.2021 - 09.2023
  • Responsible for the overall sales and operational standards of the AT&T Store
  • Fully accountable for execution of sales, service and customer experience initiatives in store
  • Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed
  • Schedule to properly meet business needs, training and special events such as product launches
  • Safeguard codes, passwords, and proprietary Company assets
  • Ensure proper implementation of Primer values, goals, and aspirations within the store to foster an optimum culture of positivity
  • De-escalated customer inquires/conflict in a professional manner to uphold business standards.

Social Media Manager & On-Air Personality

Alpha Media
03.2019 - 11.2020
  • Helped build social media reputation for many different Alpha Media owned radio stations
  • As well as filled in for on-air shifts for news, sports, and music stations
  • Engage with listeners via social media, contesting, and live events
  • Broadcast live/appear from remote locations and events
  • Introduced programs and music in a punctual matter to fit schedule according to trends
  • Read commercial and public service announcements as assigned
  • Worked with promotions and sales departments on client deliverables
  • Assisted in special promotions and programming activities.

Front End Supervisor

Lowes Home Improvment
09.2017 - 11.2020
  • Managing the operation of the front end of the store's location
  • Including Customer Service, Cashier, and In-store pickup area
  • Lead and enabled a team of associates to deliver the best possible customer experience in the store
  • Collaborated with front-end and back-end operations associates to ensure items are adequately stocked
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
  • Handling of stores end of day sales and operations.

Correctional Officer

Texas Department of Criminal Justice
01.2017 - 08.2017
  • Provides custody and security of offenders incarcerated in the William P
  • Clements unit state prison
  • Searched for contraband and provided security; counts, feeds, and supervised offenders in housing, work, and other areas
  • Maintained security of various assigned areas involving long periods of sitting, standing, climbing stairs and ladders to reach the assigned areas
  • Responded to emergencies, including searching for escaped offenders, hearing calls for immediate help, giving first aid at the emergency site
  • Use force or deadly force, including the use of chemical agents to control offenders.

Education

Bachelors Degree - School of Sportscasting

Full Sail University
Winter Park, FL
2025

Associates Degree - Media And Communications

Amarillo College
Amarillo, TX
12.2019

Skills

  • Proficient in Microsoft Office and Adobe Applications
  • Client Engagement
  • Customer relationship development
  • Document Management
  • Schedule Coordination
  • Research proficiency

Websocial

https://www.linkedin.com/in/nathaniel-montoya-1b34411ab?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Credit Card Account Specialist

JP Morgan Chase & Co
09.2023 - Current

Retail Store Manager

Prime Communications AT&T Authorized Retailer
02.2021 - 09.2023

Social Media Manager & On-Air Personality

Alpha Media
03.2019 - 11.2020

Front End Supervisor

Lowes Home Improvment
09.2017 - 11.2020

Correctional Officer

Texas Department of Criminal Justice
01.2017 - 08.2017

Bachelors Degree - School of Sportscasting

Full Sail University

Associates Degree - Media And Communications

Amarillo College

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