Nathaniel Neuenhoff
Pinellas Park,FL
Summary
Results-driven Retention Specialist with a proven ability to establish meaningful connections with business clients, meeting account needs, fostering growth, and enhancing retention. Well-versed in service contracts, sales retention, development, and diverse consumer goods. Adept at surpassing sales targets, with over 9 years of successful sales experience. Service-oriented and quality-focused, consistently delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Retention Specialist
Endurance Warranty
10.2022 - 01.2024
- Consistently Retained Over 65% Of Monthly Opportunities.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Led training initiatives for junior team members, resulting in elevated departmental performance and heightened service quality levels, with a focus on expertise in handling denied claims.
- Championed the strategic integration of Carfax reports for all new Vehicle Service Contracts (VSCs) across the entire company, optimizing sales processes and ensuring comprehensive vehicle history analysis.
Retention / Customer Loyalty / Sales Recovery
Protect My Car
02.2019 - 06.2022
- Achieved the highest record of policy retention in the company's 16-year history.
- Optimized processes by training employees to apply industry best practices and observe protocols.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
- Selected to serve on the Morale Committee in 2021.
Sales Lead Keyholder
Sears Outlet Store
02.2017 - 01.2019
- Responded to safety and loss prevention incidents.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Achieved a consistent annual sales record, consistently surpassing the $1 million mark in merchandise sales each year.
Sales Consultant
Sears Holdings Company
03.2015 - 02.2017
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered product questions with up-to-date knowledge of sales and promotions.
Direct Support Professional Caregiver
Liberty Resources
11.2013 - 10.2014
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries.
Event Management Intern
Paradise Companies
05.2011 - 10.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the products and services.
- Coordinated event catering, signage, displays, security and satisfaction for participants.
Education
GED -
Paul V Moore High School
Central Square, NY2013
Skills
- Team building
- Critical thinking
- Relationship building
- Conflict resolution
- Training & development
- Supervision & leadership
- Resource management
- Cost reductions
Timeline
Retention Specialist
Endurance Warranty
10.2022 - 01.2024
Retention / Customer Loyalty / Sales Recovery
Protect My Car
02.2019 - 06.2022
Sales Lead Keyholder
Sears Outlet Store
02.2017 - 01.2019
Sales Consultant
Sears Holdings Company
03.2015 - 02.2017
Direct Support Professional Caregiver
Liberty Resources
11.2013 - 10.2014
Event Management Intern
Paradise Companies
05.2011 - 10.2013
GED -
Paul V Moore High School
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