Nathaniel O'Donnell
Littleton,CO
Summary
Dynamic and versatile professional seeking entry level role within the finance industry. Possess extensive experience in customer service roles, adept at multitasking in fast-paced environments while maintaining high levels of customer satisfaction. Recently completed Bachelor of Science in Finance program developing strong analytical skills through coursework in accounting, economics, investment analysis, and financial modeling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog Restaurant & Bar
Highlands Ranch , CO
2024.06 - Current
- Executed opening and closing duties, ensuring proper setup of the dining area and restocking of supplies.
- Demonstrated a consistently polite and professional demeanor to patrons, fostering an environment conducive to inquiries and order placements.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Actively sought guest input on food served, addressing any concerns and promptly delivering additional items and drink refills.
Bartender/Server
Hops N Drops
2023.07 - 2024.05
- Responsible for morning and day bartender duties
- Includes opening restaurant in the morning and ensuring the correct quantity of garnish, mixers, and bar equipment is available for daily operations
- Consistently demonstrate a strong sense of urgency and ability to serve multiple customers at once
- Hand-craft elaborate cocktails with specific appearance and quality standards for guests
- Collaborate with bartenders and managers to keep facility clean, organized, and well stocked
- Gained strong foundation in customer service, welcoming and seating guests in this casual dining establishment
- Accomplishments: First place in gift card sales for store location 2023 holiday season.
Delivery Driver
DoorDash
2023.02 - 2023.07
- Read maps, follow oral and written instructions, and use GPS technology to make deliveries
- Managed customer inquiries and complaints in polite and professional manner
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Kept detailed mileage and fuel reports to track overall fuel costs
- Achieved high customer satisfaction ratings
- Accomplishments: Top dasher rating April 2023-July 2023.
Food Server
Benedicts Restaurant
2022.05 - 2023.01
- Prepare kitchen line for the day by turning on ovens and drink machines, prep kitchen utensils, and cut fruits and vegetables for garnish
- Coordinate table seating and order placement for customer and employee convenience
- Organize, balance, and carry upwards of five plates, deliver to guests in professional manner
- Arrange and prepare drinks for tray; soda and juice, coffee and espresso, and alcoholic beverages
- Single serve parties ranging from ten to thirty people including birthday parties, veteran affairs, business and corporate events
- Perform duties for closing restaurant, includes sanitizing kitchen line, take cooking equipment to dishwasher, and checking employees closing duties and tables for completion.
Package Handler/Sorter
UPS
2021.01 - 2022.05
- Tracked parcel information and movement using hand-held scanners and daily production sheets to keep records accurate
- Assisted with loading delivery trucks by lifting, organizing, and bracing prepared packages
- Resolved conveyor system issues by securing conveyor belt to clear jams and blockages
- Followed customer instructions about proper placement of hazardous items and special considerations for handling
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Project Manager
Emerald Isle Paint Company
2020.06 - 2021.01
- Transport paint, ladders, and materials to job sites using company vehicles
- Allocated material and labor resources to promote on-time and under-budget project completion
- Applied paint, stain, and related products using spray guns, brushes, and rollers
- Trained and monitored employees to teach daily tasks and improve performance
- Oversaw up to five-person team of painters working at commercial and residential locations
- Inspected work areas after each shift to ensure proper organization and reported daily job updates to supervisors, including whether workers had completed tasks on time.
Education
Bachelor of Science (BS) in Finance -
Southern New Hampshire University
Manchester, NH2024-03
Associate of Arts Transfer Degree in Psychology -
Central Oregon Community College
Bend, OR07.2018
Skills
- Customer relations
- Effective written and verbal communication
- Proficient with Microsoft apps: Excel, PowerPoint, Word
- Data analysis and research
- Familiarity with financial modeling concepts
- Excellent analytical and problem-solving abilities
Certification
- Colorado Accident and Health Producer, 05/01/24, Pearson Vue
- Colorado Life Producer, 05/01/24, Pearson Vue
Accomplishments
- 3.9+ GPA
- Program accredited by ACBSP (Accreditation Council for Business Schools and Programs)
- Honor Roll: Fall 2021, Winter 2021, Fall 2022, Winter 2022, Spring 2023, Fall 2023, Winter 2023
- President's List: Summer 2021, Fall 2021, Fall 2022, Winter 2022, Winter 2023
- Alpha Sigma Lambda Sorority Member
Coursework
- Financial Accounting
- Macro/Micro Economics
- Corporate Finance
- Financial Markets and Institutions
- Financial Statement Analysis
- Investment Analysis
Timeline
Server
Lazy Dog Restaurant & Bar
2024.06 - Current
Bartender/Server
Hops N Drops
2023.07 - 2024.05
Delivery Driver
DoorDash
2023.02 - 2023.07
Food Server
Benedicts Restaurant
2022.05 - 2023.01
Package Handler/Sorter
UPS
2021.01 - 2022.05
Project Manager
Emerald Isle Paint Company
2020.06 - 2021.01
Bachelor of Science (BS) in Finance -
Southern New Hampshire University
Associate of Arts Transfer Degree in Psychology -
Central Oregon Community College
- Colorado Accident and Health Producer, 05/01/24, Pearson Vue
- Colorado Life Producer, 05/01/24, Pearson Vue
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