Summary
Overview
Work History
Education
Skills
Community Engagement
Timeline
Generic

Nathaniel (Jack) Olin

Springfield,MO

Summary

Resourceful Personal Banker recognized for high productivity levels and efficient task completion. Possess specialized skills in customer relationship management, financial advising, and risk assessment. Excel at communication, problem-solving, and adaptability, ensuring seamless banking experiences for clients.

Overview

4
4
years of professional experience

Work History

Personal Banker II

Commerce Bank
Springfield, MO
08.2023 - Current
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Conducted account openings and closings for clients.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Conducted regular training sessions for new bankers on banking systems and procedures.
  • Provided guidance and support to junior members of the team when necessary.
  • Developed strategies to improve customer service and staff engagement levels.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Advised customers on various financial products available from the bank.
  • Participated in training sessions regarding new banking products or services.
  • Ordered supplies, and managed current branch inventory.

Personal Banker I

Commerce Bank
Springfield, MO
05.2022 - 08.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.

Team Lead

Walmart
Springfield, MO
09.2020 - 05.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all employees to ensure clear communication between departments.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic, knowledge, and provided exceptional customer service.

Education

Bachelor of Arts - (Communication) General Studies

Pittsburg State University
Pittsburg, KS
05-2020

Associate of Arts - Art

Fort Scott Community College
Fort Scott
05-2016

Skills

  • Visual design
  • Microsoft Office expertise
  • Attention to Detail
  • Fraud prevention
  • Banking
  • Event Planning
  • Customer Service
  • Relationship Building
  • Project Implementation
  • Organization
  • Motivated Self-starter
  • Time Management

Community Engagement

Treasurer for Kansas Art Education Association (KAEA) 2018-2020

  • Created ideas for community engagement for each season
  • help setup, work, and disassemble any props, and booth or table we were given for that event.
  • kept track of deposits, withdraws, and petty cash for the next event from our club account

Commerce Student engagement 

  • Helped lead a workshop with local High-school students on the topic of Financial Literacy
  • Had students for the local area, who had an interest in finance shadow me for a day to see if they want to pursue banking

Volunteered with American Cancer Society's Relay for Life 2014-2019 

  • Helped setup for the overnight walk events
  • kept track of inventory like snacks and water, and retrieved more if we were running low
  • Helped guide attendees to specific areas when an event was happening
  • Helped clean up area and load up any reusable objects

Timeline

Personal Banker II

Commerce Bank
08.2023 - Current

Personal Banker I

Commerce Bank
05.2022 - 08.2023

Team Lead

Walmart
09.2020 - 05.2022

Bachelor of Arts - (Communication) General Studies

Pittsburg State University

Associate of Arts - Art

Fort Scott Community College

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Nathaniel (Jack) Olin