Nathaniel Peacock
Baltimore,MD
Summary
Dedicated human services professional promoting a extensive career of providing exemplary support and assistance to clients. Patient professional with expertise interviewing clients to ascertain needs. Ready for a remote position that involves documenting and reporting client operations.
Overview
43
43
years of professional experience
Work History
Test Administrator
Universal Exams, Inc. (UexamS, Inc.)
Baltimore, MD
08.2011 - 12.2011
- Supported test takers as reader, recorder, and proctor during certification, GED, and other high-stakes exams to ensure compliance and test integrity.
- Clarified exam rules and prohibited items to test takers before sessions, fostering a fair testing environment.
- Verified candidate identity and testing eligibility before admissions
Enrollee Service Specialist, YouthWorks
Mayor s Office of Employment Development
Baltimore, MD
06.2010 - 09.2010
- Liaised between YouthWorks office and summer program worksites, reviewing policies and procedures with supervisors and distributing materials including timesheets, paychecks, and accident report forms. Ensured youth participants actively fulfilled work roles and mediated worksite issues.
- Coordinated intake, eligibility review, and referral support for workforce programs.
- Supported job seekers with employment development services and career center guidance.
- Scheduled appointments and managed service follow-up for customers and partner agencies.
Program Director
Harvard Learning Center
Baltimore, MD
06.2009 - 10.2009
- Coordinated supplemental educational activities for elementary and middle school students in Baltimore City public schools, enhancing student engagement and learning outcomes. Developed and implemented targeted marketing strategies for program services to school administrators, teachers, and families, increasing program visibility and participation. Evaluated marketing materials for clarity and relevance, ensuring effective communication of program benefits.
- Oversaw daily operations of Harvard Learning Center, ensuring smooth service delivery.
- Supervised staff scheduling, coaching, and performance support.
- Created curriculum plans that supported learning objectives at Harvard Learning Center.
Coordinator, External Diploma Program
Community College of Baltimore County
Baltimore, MD
11.2007 - 03.2009
- Coordinated activities for alternative high school diploma program, enhancing student engagement and educational outcomes. Recruited, supervised, and evaluated professional staff, fostering a collaborative team environment to support program goals. Managed preparation and budgetary oversight of program grant, ensuring effective allocation of resources to meet program objectives.
- Facilitated collaboration between departments to streamline student service operations.
- Scheduled meetings, rooms, and campus events for faculty and staff.
- Systematically organized and safeguarded records, files, and confidential information for college offices.
Director
The Learning Bank of COIL, Inc.
Baltimore, MD
07.2006 - 11.2007
- Directed GED and basic adult education program sanctioned by Maryland State Department of Education, recruiting and supervising professional staff while securing grant opportunities to enhance program resources.
- Led learning programs for COIL education initiatives at The Learning Bank, ensuring alignment with organizational goals.
- Oversaw staff scheduling, training, and daily operations across learning services.
- Developed curriculum plans that supported bank-sponsored community learning objectives, fostering educational engagement.
ABE-GED Coordinator
Montgomery College
Baltimore, MD
07.2005 - 07.2006
- Coordinated GED and basic adult education program sanctioned by Maryland State Department of Education, enhancing access to educational resources for adults. Recruited, supervised, and evaluated professional staff, ensuring high-quality instruction and support for program participants.
- Streamlined departmental coordination of calendars and service requests to enhance communication.
- Coordinated communication efforts between students and various Montgomery College departments.
- Coordinated appointment scheduling and safeguarded confidential records for college programs.
Assistant Director, GED and Basic Skills
Baltimore City Community College
Baltimore, MD
02.2005 - 07.2005
- Directed GED and adult education program approved by Maryland State Department of Education, ensuring compliance and quality of instruction. Recruited, supervised, and evaluated staff to enhance program effectiveness and support student success.
- Directed daily operations for Baltimore City Community College student services programs.
- Coordinated college staff, schedules, and campus communications across departments.
- Reviewed policies and procedures for Baltimore City Community College compliance.
Chief Operating Officer
Baltimore Reads, Inc.
Baltimore, MD
02.1990 - 09.2004
- Analyzed educational program operating procedures, devising efficient workflow processes to enhance project goal achievement. Developed and implemented methods and procedures to ensure meeting project goals. Directed staffing, training, and performance evaluations for upper-level managers, fostering leadership development within the organization. Managed highly rated Cal Ripken Learning Center and oversight of case management functions, ensuring alignment with organizational objectives.
- Oversaw daily operations of Baltimore Reads literacy programs, managing staff and resources effectively.
- Coordinated organizational planning efforts to align with educational goals of the Baltimore community.
- Oversaw budgets and grants while implementing administrative controls for nonprofit programs.
Counselor Instructor
Baltimore County Career Development Center
Baltimore, Ohio
09.1986 - 02.1990
- Organized and conducted employability and life skill workshops to enhance participants' job readiness. Counseled JTPA clients and displaced workers, facilitating completion of program activities and addressing individual challenges. Managed scheduling of participants in workshops focused on resume preparation, job retention, and stress management to ensure efficient attendance.
- Provided career counseling at Baltimore County career center for job seekers and students.
- Assessed client interests, skills, and goals using career development tools.
- Developed employment plans aligned with workforce needs and training opportunities.
Treatment Counselor
Dismas House, Inc.
Baltimore, Maryland
09.1985 - 09.1986
- Led substance abuse group sessions and discussions on relapse prevention strategies, fostering a supportive environment.
- Counseled clients in Dismas House residential reentry program, helping them navigate challenges in their transition.
- Managed caseload of offenders in community-based correctional facility, ensuring compliance with agency standards. Facilitated referrals for clients to community organizations addressing employment and substance abuse challenges. Maintained accurate offender records, adhering to established caseload standards and procedures.
- Completed intake assessments and treatment plan updates.
Director Human Resource Center
Park Heights Community Corporation
Baltimore, MD
01.1984 - 06.1985
- Directed program enhancing job search capabilities for community residents, improving their employment prospects.
- Collaborated with senior leadership to set long-term objectives for the program.
- Developed strategic plans for community outreach, resident support, and local engagement.
- Oversaw service delivery standards across Park Heights Community Corporation departments, ensuring consistent service quality.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Supervised workshop counselors and secretarial staff, ensuring effective workshop delivery and participant engagement.
Assistant Director-Case Management Supervisor
Northern Virginia Community College
Manassas, Virginia
02.1978 - 06.1983
- Supervised junior case manager in supporting court-referred clients charged with DUI offenses, ensuring compliance with legal requirements.
- Conducted training sessions for local police and court personnel in the identification of DUI offenders.
- Conducted training sessions for staff to enhance their skills and knowledge. on service standards, procedures, and office practices.
- Monitored client case issues and resolved concerns with clear communication.
- Reported back to the courts as to client progress in educational or counseling services.
- Conducted weekend training sessions for youthful offenders.
Director Impact Manpower Services
Mayor's Office of Manpower Resources
Baltimore, MD
07.1975 - 06.1977
- Directed program enhancing job search and obtainment for youthful offenders, resulting in increased employment opportunities.
- Directed city workforce development programs for Mayor's Office of Manpower Resource, aligning initiatives with community workforce needs.
- Advised leadership on workforce policy, hiring needs, and program priorities
- Oversaw workshop activities, facilitating participant engagement and enhancing learning outcomes.
- Created educational curriculum to enhance student learning outcomes.
- Monitored compliance with city employment rules and program requirements.
Section Supervisor
Maryland Division of Parole and Probation
Baltimore, MD
02.1969 - 07.1975
- Supervised parole and probation staff handling offender supervision charged with DUI offenses
- Coordinated daily workloads to ensure efficient operations for Maryland Division of Parole and Probation
- Trained staff on case documentation and supervision procedures to enhance compliance and consistency
- Monitored offender caseloads and directed follow-up on violations to maintain accountability and safety
Education
Master of Science - Criminal Justice
Coppin State University
Baltimore, MD05-1973
Bachelors Degree - Criminal Justice Correctional Education
Coppin State University
Baltimore, MD01-1970
Bachelor of Arts - History Education
Morgan State University
Baltimore, MD06-1968
Skills
- Test proctoring
- Exam security
- Accommodation support
- Testing protocols
Timeline
Test Administrator
Universal Exams, Inc. (UexamS, Inc.)
08.2011 - 12.2011
Enrollee Service Specialist, YouthWorks
Mayor s Office of Employment Development
06.2010 - 09.2010
Program Director
Harvard Learning Center
06.2009 - 10.2009
Coordinator, External Diploma Program
Community College of Baltimore County
11.2007 - 03.2009
Director
The Learning Bank of COIL, Inc.
07.2006 - 11.2007
ABE-GED Coordinator
Montgomery College
07.2005 - 07.2006
Assistant Director, GED and Basic Skills
Baltimore City Community College
02.2005 - 07.2005
Chief Operating Officer
Baltimore Reads, Inc.
02.1990 - 09.2004
Counselor Instructor
Baltimore County Career Development Center
09.1986 - 02.1990
Treatment Counselor
Dismas House, Inc.
09.1985 - 09.1986
Director Human Resource Center
Park Heights Community Corporation
01.1984 - 06.1985
Assistant Director-Case Management Supervisor
Northern Virginia Community College
02.1978 - 06.1983
Director Impact Manpower Services
Mayor's Office of Manpower Resources
07.1975 - 06.1977
Section Supervisor
Maryland Division of Parole and Probation
02.1969 - 07.1975
Master of Science - Criminal Justice
Coppin State University
Bachelors Degree - Criminal Justice Correctional Education
Coppin State University
Bachelor of Arts - History Education
Morgan State University